Madara Ivane

Experience

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  Lattelecom

  Jul 2008 - Mar 2012

  Customer Service Specialist / Expert

  Processing incoming/ outgoing calls and e-mails, data entering, problem solving, recalculation,

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  Transcom

  Mar 2012 - Mar 2013

  Setting up quality goals for the team, review and evaluate performance reports, scheduling Processing incoming calls and e-mails

  • Team Manager

    Nov 2012 - Mar 2013

  • Customer Service Specialist

    Mar 2012 - Oct 2012
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  Zalaris

  May 2014 - Sept 2016

  Junior Consultant, HR Operations

  Working in the SAP system with HR Master data administration for Swedish customer, managing organizational structure of the customer and handle incoming requests via CRM system/phone. Providing on-the-job training for new employees. Process transfer to offshore partners – creating manuals, providing training and support. Preparing and sending reports for costumers, other departments and authorities.Testing of new solutions and improvements, preparing test protocols and working in close contact with internal developers. Show less

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  Circle K Europe

  Sept 2016 - Jan 2020

  Consulting employees on salary and employment related questions, handling changes in labor law and internal policies (implementation in HR systems,manuals and all required documents), cooperating with Accountants, Financial Controllers and Auditors, participating in projects and initiatives related to process improvements within HR Operations department. Testing of new solutions and improvements, preparing test protocols and working in close contact with external developers. Working in the SAP system with HR Master data administration for Swedish and Irish employees. Payroll input, controlling the accuracy of payroll. Preparing and sending reports for other departments and authorities including employee certificates/statements requested from 3rd parties.

  • Senior Consultant HR payroll

    Feb 2019 - Jan 2020

  • Specialist HR payroll

    Sept 2016 - Jan 2019
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  Circle K

  Sept 2020 - May 2022

  • Proficient in 2nd line support for local HR and managers across 8 European countries for Workday, providing expert guidance on employee life cycle processes such as Recruiting, On-boarding, Absence Management, Compensation, Learning, Talent, Time Tracking, and Off-boarding.• Spearheaded configuration, testing, and launch of performance reviews (annual and half-yearly) as well as bonus processes (annual and quarterly) for the European region, providing invaluable support to managers and HR personnel on policy, calculations, and statistics.• Responsible for maintaining HR system functionality in alignment with business requirements, including Workday configuration and system integration to ensure seamless integration with other systems.• Demonstrated expertise in customizing and improving business processes to meet global policies and other business requirements.• Utilized advanced reporting tools to track and measure the impact of activities. Show less • Everyday Circle K Ireland HR data administration• Personnel data management – full lifecycle (SAP HCM, Oracle JD Edwards and Identity Self Service tools)• Time & attendance – data quality controls, corrections, export checks from external time tracking system (Timegrip)• Prepare reports and other documentation on Business units request about employee data, time & attendance• Handling changes in labor law and internal policies (implementation in HR systems, manuals, and all required documents), cooperating with Accountants, Financial Controllers and Auditors, participating in projects and initiatives related to process improvements within HR Operations departmentWorking with problem-solving and improvements related not just to Ireland but in different cross-country projects as well.• Participating in Workday implementation project for Circle K Europe within HCM stream, WD to SAP integration testing and master data transfer. Show less

  • Senior Specialist HR System Development

    Dec 2021 - May 2022

  • Senior Consult HR Administration

    Sept 2020 - Jan 2022
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  Intrum

  Jun 2022 - Jul 2022

  Information System Specialist (Workday)

  •First line support for local HR across 20+ European countries with Workday related issues and requests (JIRA tickets)• Mass-uploads• Configuring and implementing system features, testing for existing Workday modules (HCM, Absence, Talent, Recruiting, Learning)

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  Norwegian

  Sept 2022 - now

  • Manage payroll operations for 250+ employees across four different union agreements.• Conduct accounting recalculations to ensure accurate payroll processing and resolve discrepancies.• Ensure payroll result accuracy through controls and audits.• Implement new Collective Bargaining Agreements and comply with legislation changes.• Collaborated with union representatives to address employee queries and resolve discrepancies, fostering positive labour relations.• Prepare payroll reports for stakeholders and authorities.• Contribute to the successful implementation of SAP payroll system. Show less

  • Payroll System Specialist

    Nov 2023 - now

  • Senior Payroll Specialist (Sweden)

    Sept 2022 - Dec 2023