Lindsey Dow

Experience

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  Palo Alto Medical Foundation

  Feb 2007 - Feb 2009

  Patient Service Representative
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  Mills Peninsula Medical Group

  Dec 2008 - Jul 2009

  Patient Advocate
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  Palo Alto Medical Foundation

  Jun 2011 - Jun 2016

  • Provide direct patient care to patients for a variety of primary care purposes, ranging from annual physicals to same day urgent care needs.• Obtain accurate intake information including vital signs, height, weight, patient history, family history, and reason for visit. • Review and prioritize EHR inbox messages such as lab results, imaging results, advice calls, and appointment requests.• Make appointments, confirm appointments, update patient demographics and insurance information, and maintain new and established patient charts. • Insurance verification and prior authorizations• Check in patients and collect copays if receptionist is unavailable. Show less • Dashboard management and supervision of productivity, preparation, maintenance and presentation of data spreadsheets that directly reflect on overall quality, affordability, and patient satisfaction. • Plan, coordinate, organize and directed Lean initiatives within the department including 5s, A3’s, two RPIW events and phases, PCDAs, visual systems, change management, front line improvement, and process mapping.• Direct the implementation of improved work methods and procedures with frontline clinical staff to achieve organizational objectives such as use of the daily engagement system, leader standard work, and Lean behaviors.• Monthly evaluation of employee performance, providing feedback, coaching, and mentoring related to all aspects of performance. Critical conversations or Performance Improvement Plans held, as necessary. • Provide thorough supervision of day-to-day operations for the department in accordance with set policies and guidelines.• Carefully select, develop, train, and when needed terminate staff.• Absorb staffing gaps personally• PTEM Super-user for EPIC/Cadence and trained MDs, nursing staff, and PSRs at RWC, RWS, the call center, OB/GYN weekends, Peds UC, Adult UC, and Pediatrics after hours. Show less • Dashboard management and supervision of productivity, preparation, maintenance and presentation of data spreadsheets that directly reflect on overall quality, affordability, and patient satisfaction. • Plan, coordinate, organize and directed Lean initiatives within the department including 5s, A3’s, two RPIW events and phases, PCDAs, visual systems, change management, front line improvement, and process mapping.• Direct the implementation of improved work methods and procedures with frontline clinical staff to achieve organizational objectives such as use of the daily engagement system, leader standard work, and Lean behaviors.• Monthly evaluation of employee performance, providing feedback, coaching, and mentoring related to all aspects of performance. Critical conversations or Performance Improvement Plans held, as necessary. • Provide thorough supervision of day-to-day operations for the department in accordance with set policies and guidelines.• Carefully select, develop, train, and when needed terminate staff.• Absorb staffing gaps personally and assisted with biopsies (shave/punch), surgical procedure setup, sterile tray setup for excisions, incisions, Mohs surgery, and other services.• Volunteer for community education projects related to the prevention and/or treatment of illnesses (Walk for Psoriasis, Free Skin Cancer Clinic, Samaritan House, and Aging Well Fair).• PTEM Super-user for EPIC/Cadence and trained MDs, nursing staff, and PSRs at RWC, RWS, the call center, OB/GYN weekends, Peds UC, Adult UC, and Pediatrics after hours. Show less

  • Urgent Care and After Hours LVN

    Apr 2015 - Jun 2016

  • Clinical Supervisor

    Aug 2014 - Apr 2015

  • Dermatology Clinical Supervisor

    Apr 2013 - Aug 2014

  • LVN Endocrinology

    Dec 2011 - Apr 2013

  • RWS Call Center

    Jun 2011 - Dec 2011
• 

  Crossover Health

  Mar 2015 - Apr 2016

  Clinical Implementation Specialist

  Plan, build, and coordinate clinical implementation for the Crossover Medical Group start up company. This includes developing and implementing standards for all nursing services, clinical services, and input on workflows, process, policies, and procedures for new clinics. Work on clinical, financial, and administrative issues as they relate to individual worksite health clinics under the direction of the Clinical Services Director and COO. Directly responsible for leading the clinical support team on implementation of projects for use within individual clinics. Participate in the development of reporting metrics, tools, and other capabilities to ensure that the care teams have all the information needed to close health gaps, coordinate care, and achieve the patient cost, quality, and outcome objectives. Show less

• 

  Sutter Pacific Medical Foundation

  Jun 2016 - now

  Clinical Manager

  Care Center Manager for OB/GYN and Urology.