Wilberth Vega

Experience

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  Convergys

  May 2015 - Apr 2016

  Tech Support Advisor

  Worked as a Technical support advisor for TV, Internet and phone service providers through email phone and chat, it also included troubleshooting their equipment. Besides that I also helped customers tracking their UPS packages in North America.

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  IPL Sistemas

  Nov 2019 - Apr 2020

  Technical Support Specialist

  Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing analysis and repairing technical issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Testing and evaluating new technologies. Show less

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  Fujitsu

  Apr 2020 - now

  IT Associate Technical Service Engineer is a vital member of the technical support team within an organization. In this role, I am responsible for providing hands-on assistance with IT-related issues, including troubleshooting hardware and software problems, configuring systems, and assisting with network connectivity. This position often involves collaborating with more experienced technical professionals to resolve complex technical challenges and support various IT projects.As an IT Associate Technical Service Engineer, I also play a role in maintaining and updating IT infrastructure, ensuring that systems are secure and up to date. This entry-level position is an excellent starting point for individuals looking to build a career in IT, as it provides hands-on experience and opportunities for skill development. Strong problem-solving skills, a willingness to learn, and a passion for technology are essential attributes for success in this role. Show less

  • Associate technical service Engineer

    Apr 2023 - now

  • Qa Testing, Fujitsu

    Jul 2023 - Jan 2024

  • Process Controller

    May 2021 - Apr 2023

  • Service Desk Agent

    Apr 2020 - May 2021