Safiya Abdulsalam

Experience

• 

  Etisalat Nigeria

  Apr 2015 - Jul 2017

  Customer Care representative
• 

  Union Bank of Nigeria

  Aug 2017 - Mar 2020

  Front Desk Officer

  Greeting and welcoming customers who come into the Banking hall with a warm and pleasant disposition and directing them appropriately.Ensuring all relevant visibility materials are on display at the reception for customers and visitors. Making sure the reception and the banking hall is neat and organized at all time.Handling all incoming and outgoing calls in a professional manner.Provide customers and visitors with useful information on banks products and services Switching the office’s air conditioning/heaters on and off to make the banking hall conducive and convenient.Maintaining contacts and calendars via Outlook.Filling printers with papers and topping up the cartridges when they are empty.Opening and shutting the office windows and blinds.Keeping logs and records of telephone calls and visitors to the office.Maintaining the office calendars also setting up video-conferencing equipment so that managers can have meetings.Sorting, batching and filing documents.Making tea or refreshments for senior managers.Informing office staff of any visitors who have come to see them.Making photocopies of documents and then distributing them.Drafting memos and letters.Organizing repairs to office equipment.Maintaining office inventory levels.Taking minutes and meetings.Coordinate hotel reservation, ground transportation (taxi pick up and drop off) for company executivesArranging meals for company executives.Report all perceived negative/suspicious observations to the HBO/HCSU/Customer Care Unit for resolution. Support the customer service desk at all times, ensuring that customers are continually delighted. Any other function as may be assigned by the HBO/HCSU/ Customer Care Unit Show less

• 

  Plan International Nigeria

  Apr 2021 - Jun 2021

  Front Desk Officer

  Handling all incoming and outgoing calls in a professional manner.Ensuring that the front office/reception hall is kept clean and managed in a professional manner.Receive visitors and directing them appropriately.Receive mails and parcels and ensure that they are appropriately dispatched without delay.Register all incoming and outgoing calls and mails, and other correspondence and submit them to the appropriate unitAssist in the provision of logistical support for all meetings, workshops.Developing a rating system for mails received for the CD to enable easy retrieval.Management of Petty cash funds disbursement and ensure cash balances are not exhausted.Maintain stock records for stationery and supplies for the office, working with suppliers, verifying receipt of supplies, and requisitioning in line with office procedures.Prepare Bank Deposit Slips and forwards deposit slip and receipts to the finance department.Delivers/releases cheque to payee (Vendors or service providers).Receive and deliver all applications for recruitment purposes.Raise Purchase requisitions and process payments to vendors. Show less

• 

  Save the Children International

  Sept 2021 - Mar 2022

  Accountability Intern(CRM Assistant)

  Receive complaints and beneficiaries’ feedback via the CRM toll free lines.Respond to inquiries from programme beneficiaries.Refer programme specific complaints to accountability focal points.Document all feedback and complaints received from programme beneficiaries:Record all feedback, complaints and responses in the CRM database.Ensure complaints are resolved and closed within the appropriate timeframe.Generate reports from the CRM database and forward to the accountability coordinator monthly.Ensure all data on complaints are confidential and protected in accordance with the data privacy policy. Show less

• 

  Plan International Nigeria

  Jul 2022 - Jun 2023

  Admin support

  Ensure integrity of financial and administrative procedures as well as a consistent application of rules and regulations relating to procurement of goods and services and travelSupport the procurement of goods and servicesProcessing invoices and expenses using SAP ERP to facilitate on-time payment.Check invoices for contracts and procurement for correctness before payment or submission to the country officePerform logistics and procurement operations – Selection of vendors/suppliersShare or post the Request for Quotation (RFQ), Request for Proposal (RFP) to relevant vendorsSet up and negotiated contracts to obtain favorable pricing and delivery structures.Identify and recommend potential suppliers, and compile data/documents to support the selection of suppliers, ensuring standard processes are followedIdentify/conduct due diligence on prospective vendors and prepare assessment report; collect price quotations from suppliers and vendors.Drafting contracts for suppliers/vendorsRaising purchase requisition using SAP ERPInspect the delivery of goods, coll Show less

• 

  EHealth Africa

  Jun 2023 - now

  EOC Office Manager

  *Serve as a primary point of direct administrative contact and liaison with other offices, individuals, and external stakeholders and partners on a range of specified issues.*Organize and facilitate meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners and refreshments for meetings*Handle all email, mail and phone general inquiries and requests for information and materials.*Coordinate and oversee the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.*Oversee the maintenance of the EOC premises/residences, furniture, fittings, and all equipment in a fully functioning state.*Pro-actively identify potential problems affecting staff and the running of the office, proposing solutions and working to put them in place*Oversee the overall maintenance of the residence/office premises, facilities assets and equipment (physical work environment) and ensure that these are secure and efficiently utilized*Maintain good relationships with stakeholders and manage all their expectations accordingly. *Manage the monitoring diesel consumption of generators ensure diesel for generator doesn’t go below buffer stock level*Gathers, enters, and/or updates data to maintain EOC employees records and databases, as appropriate;* establishes and maintains Performance Management KPIs *Maintain all electronic information and EOC resources, tools and materials, including files on the shared drive.*Provide general administrative/Technical support to the EOC and Partners as required. *Attend and participate in staff meetings, training classes and supervision.*Adhere to Policies and Procedures.*Adhere to eHealth Africa Code of Conduct as well as ethical standards of the field. Show less