Ethan Dixon-Naish

Experience

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  Screwfix

  Sept 2012 - Aug 2013

  Customer Service Assistant

  Responsibilities included handling financial transactions, warehouse replenishment and customer service:- Communication – Successfully motivating and leading a team of co-workers when a member of management was not present to increase productivity towards stock or sales.- Multi-tasking – Prioritising customer’s requirements to be able to serve multiple customers at once.- Intuition – Able to find the customer the right product or solution to a complaint through taking time to understand and recommend a selection of products quickly. Show less

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  Hamleys of London

  Jul 2016 - Sept 2016

  Hamleys Helper

  - Handpicked to work in the Lego department from my passion and knowledge of the product I demonstrated- Customer service and multi-tasking: I made sure to give the best customer service possible and was regularly one of the top staff members on the floor at any time and was able to help multiple customers at a time by prioritising which task to complete first. - Teamwork, rallying around any member of the team who was struggling by either helping with product knowledge or relieving them on till. - Entertainment and public speaking: I also gave demonstrations of Lego sets that were to be displayed by building on the floor, allowing children to come up and help build sets, whilst still helping, engaging and selling to customers. - Other duties included financial transactions, re-merchandising the department and replenishment. Show less

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  LEGO Group

  Oct 2017 - Apr 2018

  Sales Associate

  Retail position specialising in Lego products, knowledge and inspiring children through a creative medium, along with standard retail duties:- Monthly Mini-build leader – Established as one of the leaders of the monthly community building program, designed to engage with and improve children’s building skills whilst also maintaining order and organisation due to 150+ participants per week. - Excellent customer service – Experience with the product previously allowed me to excel with customers, evidenced by placing in the top 3 each month in the customer feedback survey.- Continuous improvement – Contributing to the company based improvement programs to help increase productivity or improve customer service. For example, trialling using the store iPad as a method of checking online stock and signing up customers to the store loyalty programme on the shop floor, eliminating the requirement for on-till sign ups or checking online stock from the stock room. Show less

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  Glaxo Smith Kline Phrmcuticals

  Apr 2018 - Jul 2019

  Laboratory Analyst

  Quality control testing on manufactured samples, specifically within the stability team.- Physical and HPLC assay testing - Working to standard operating procedures to ensure product quality accurately and precisely whilst maintaining repeatability within a GMP environment.- Problem solving – Working with colleagues as problems occur to resolve and improve processes and ways of working to reduce future problems.- Proactively planned work based on study priority and efficiency whilst considering colleagues training and instrument availability. During 2018 quarter 4, reduced stability backlog testing by 200 batches through proactively planning and effective prioritisation of testing. Show less

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  Intertek Melbourn

  Jul 2019 - now

  • Project Manager

    Aug 2023 - now

  • Project Management Executive

    Jul 2021 - Aug 2023

  • Senior Analytical Chemist

    Jul 2019 - Jun 2021