Michael Thelwell, MHA

Experience

• 

  US Army

  Jan 1991 - Jan 2011

  Healthcare Administrator (Practice Manager)

  Served as the Practice Manager (Director) overseeing the daily operations of a 38-chair dental treatment facility, providing management and supervision for 81 assigned personnel with an annual budget of more than $1.2 M. Managed budgeting and financial management, achieving a 5% reduction in costs while maintaining high levels of patient care.. Reduced patient wait times by 30% by establishing pathways to reduce lag times and implementing communication strategies to exceed patient expectations.. Served as the Regional Director for 90 consecutive days and during the Regional Director’s scheduled absences due to demonstrated competence and leadership ability.. Managed a portfolio of 5 clinics across multiple locations with independent management structures, responsible for optimization, growth, performance, safety, and financial results.. Mitigated risk by monitoring and enforcing compliance with OSHA and HIPPA requirements, resulting in 100% compliance. Directed the implementation of a new EHR system, resulting in a 20% reduction in administrative workload, and a 10% increase in clinic productivity. רוצה לראות פחות

• 

  CI Web Group | Web Design | SEO | Social Media Marketing

  Jan 2011 - Jan 2013

  President | Account Manager | Operations

  • Directed all aspects of financial, operations, human resources, and customer service department within a $1M company• Ensured increase productivity, greater quality, and innovative solutions for the clients through the development of strategic plans to aid in the advancement of the company and its reputation• Developed and executed client retention and account strategies that increased revenue by 4%• Lead the development of field teams capable of creative problem-solving and achieving business plan goals• Successfully supervised and analyzed account activity and delinquent reports resulting in fewer billing and payment errors and the recovery of over $40K רוצה לראות פחות

• 

  Baldwin Fitness

  Jan 2017 - Jan 2023

  Health & Fitness Consultant - Baldwin Fitness

  • Utilized digital platforms to develop customized health and wellness solutions for individual clients • Leveraged experience in business strategy, operations, and finance acumen, to drive operational efficiency• Developed and published wellness guidelines for clients ensuring safety throughout program• Maintained all business management records, internal and regulatory, to ensure financial viability and compliance with local regulations

• 

  HCLTech

  Jan 2022 - now

  Senior Information Technology Analyst

  . Provided remote technical support to over 500 external stakeholders in a highly efficient manner on a monthly basis. Identified and resolved code problems with effective validation and debugging procedures.. Selected ahead of peers to train new hires and transitioning team members to promote Cross Training