Meredith Russell, MHA, MBA, LNHA

Experience

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  Alpha Delta Pi Sorority

  Jan 2014 - Dec 2014

  Finance Vice President

  Prepared annual chapter budget consisting of $100,000 revenues/expenses.Utilized online financial system to maintain financial records of members. Delivered financial delinquency notices for past due members.Implemented online registration system for annual philanthropy event “Mud Run.”

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  Access Care of the Carolinas

  Feb 2014 - May 2014

  Quality Improvement Intern

  Participated in the Appalachian State Health Care Management Practicum through Access Care of the Carolinas, later awarded the "New Rural Innovations in Rural Health Award." Served as a quality improvement team member alongside facility physician and office manager. Utilizing quality improvement techniques, reduced patient care alerts using the Access Care database, All Scripts Electronic health records software, and facility traditional paper medical records.

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  Victorian Senior Care

  May 2014 - Aug 2014

  Administrative Intern

  Audited Patient Care Service requirements for a 90-bed home to ensure Medicaid beneficiaries received proper payment.Updated Patient Care Service notebooks by hall with current resident photo, activities of daily living worksheet and resident profiles.Completed a precise human resource audit, where all checks were dependent on North Carolina State law and Victorian Senior Care requirements. Assisted with resident recreational activities throughout the day to promote a lively atmosphere. Show less

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  Meridian Senior Living

  May 2015 - Aug 2015

  Junior Financial Analyst Intern

  Assisted Director of Regional and Financial Planning with underwriting for upcoming facility projects and renovations. Utilized Matrix Billing Software to ensure residents were billed properly and accounts receivable were monitored efficiently.

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  Carolinas HealthCare System

  Feb 2016 - Nov 2017

  Evaluate revenue cycle reports including claim/denials for Carolinas Healthcare System's behavioral health owned and managed facilities. Analyze psychiatric claim denial trends to contribute to the creation of an action plan for Behavioral Health Charlotte.Depict clinical roles within the behavioral health service line through shadowing clinical leaders, attending clinical improvement meetings and conference calls.Enter outpatient facility charges in facility billing system, STAR. Respond to transaction edits and errors in GE Centricity software. Responsible for insurance verification for CHS psychiatric private practice, Carolina's Psychiatry and Behavioral Wellness. Show less

  • Payor Specialist

    Aug 2016 - Nov 2017

  • Behavioral Health Service Line Revenue Cycle Intern

    May 2016 - Aug 2016

  • Temporary Assistant

    Feb 2016 - May 2016
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  Croasdaile Village Retirement Community

  Jan 2018 - Oct 2020

  Acts as Administrator in absence of Healthcare Administrator.Experience with the Centers for Medicare and Medicaid Federal and North Carolina State survey procedures and responding to identified deficiencies with effective plans of correction. Serve as Corporate Compliance Officer and Quality Assurance and Performance Improvement Committee chairman. Assisted marketing department showcase available units, gather interest from wait list residents, and warmly greet new residents who moved into the community. Show less

  • Assistant Nursing Home Administrator

    Nov 2018 - Oct 2020

  • Administrator in Training

    Jan 2018 - Oct 2018
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  University of North Carolina Sheps Center for Health Services Research

  Oct 2020 - May 2021

  Research Assistant
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  The Forest at Duke

  May 2021 - Nov 2023

  Home Care Administrative Manager

  Introduced and marketed home care services to the community and exceeded initial forecasted client volume by 15% within the first year of opening.Recruited, screened, onboarded, and oriented home care Certified Nurse Aides and Personal Care Aides. Supervised team of approximately 20 Certified Nurse Aides and Personal Care Aides charged with providing personal care assistance, lifestyle support, and activity assistance services to clients in the community.Strategically appropriated labor based on client census, acuity, preferences, and staff availability.Prepared monthly invoices for internal billing and Long-Term Care insurance claims.Monitored labor utilization through biweekly payroll and timekeeping processes. Forecasted annual revenues and expenses for budgeting process based on historical data, expected growth, and break-even analysis.Developed community-specific policies and procedures based on North Carolina Department for Health and Human Services Division for Health Services Regulation rules for governing a home care agency. Maintained accurate client, staff, and scheduling data to prepare for NC DHHS Division for Health Services surveys.Cultivated home care reputation in The Forest at Duke Community to become a trusted source for post-acute and convenience care. Show less

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  Transitions LifeCare

  Dec 2023 - now

  Philanthropy Officer