Maria Bailey

Experience

• 

  John's Hallmark

  Sept 2005 - Nov 2006

  Sales Associate

  • Kept up to day knowledge on all current merchandise and services to ensure customer satisfaction and retention.• Answered the phone to address these needs while also completing transactions. Inventory and stocking completed regularly as well.• Completed accurate sales transactions throughout the day as well as ensuring a clean and safe environment.• Assisted on taking and submitting custom frame orders with customers.

• 

  Days Inn Lambeau Field

  Aug 2006 - Jun 2007

  Housekeeper

  • Sanitized and organized efficiently and quickly the living quarters of the hotel’s guests as well as the shared common areas.• Laundered linens and stocked team members’ supplies from the main secured back inventory.• Ensured customer satisfaction and retention in providing any additional requested supplies for their stay to ensure a comfortable and pleasant experience.

• 

  McDonald's

  Nov 2007 - Aug 2008

  Crew Member

  • Processed customer payments and ensured accuracy of orders presented to customers.• Prepared consumption items and ensured sanitation and safety protocols were followed thoroughly.• Supported teamwork with effective communication between the different departments.

• 

  Zesty's

  Dec 2008 - Dec 2009

  Crew Member

  • Processed customer payments and ensured accuracy of orders presented to customers.• Prepared consumption items and ensured sanitation and safety protocols were followed thoroughly.• Supported teamwork with effective communication between the different departments.

• 

  GREEN BAY NURSERY, INC.

  Jul 2009 - Aug 2010

  Garden Center Sales Associate

  • Assisted on landscaping orders with planning and logistic transactions with customers.• Identified plants, insects, damage from insects and environmental causes. Upon identification, if necessary, provided chemical and natural preventative and treatment options.• Completed accurate sales transactions throughout the day as well as ensuring a clean and safe environment.

• 

  Regina's Gift Shop

  Feb 2011 - Aug 2011

  Customer Service Representative

  • Kept up to day knowledge on all current merchandise and services to ensure customer satisfaction and retention.• Maintained store appearance with an organized, clean and safe store. This also included designing and implementing displays to attract and increase customer sales.• Completed accurate sales transactions.

• 

  Schroeder's Flowers & Garden Center

  Apr 2011 - Aug 2011

  Flowerhut Sales Associate

  • Communicated with customers, team members and management in person as well as over the phone frequently. This also included traveling to multiple different hut locations regularly.• Received deliveries, stocked merchandise, and confirmed accuracy of received inventory.• Designed and implemented displays to increase sales by drawing customer’s attention and providing ideas for their own gardens.• Provided large variety of plants proper maintenance which included proper watering, pruning and air ventilation adjustments.• Completed accurate sales transactions. Show less

• 

  Innovative Services, Inc.

  Jul 2011 - Sept 2011

  Personal Care Worker

  • Assisted resident with daily living activities including grooming, bathing, toileting and transferring.• Dispersed mediation and food substitute substance.• Maintained daily records of procedures and overall events that occurred.• Maintained clean, safe environment while ensuring procedures and policies were followed through correctly.• Assisted the clients on a regular scheduled basis with all possible needs to give them a higher quality of life.

• 

  Brown County Human Services

  Nov 2011 - Jan 2012

  Personal Care Worker

  • Assisted resident with daily living activities including grooming, bathing, toileting and transferring.• Dispersed mediation and food substitute substance.• Maintained daily records of procedures and overall events that occurred.• Maintained clean, safe environment while ensuring procedures and policies were followed through correctly.• Assisted the clients on a regular scheduled basis with all possible needs to give them a higher quality of life.

• 

  Taco Bell

  Apr 2012 - Oct 2012

  Crew Member

  • Processed customer payments and ensured accuracy of orders presented to customers.• Prepared consumption items and ensured sanitation and safety protocols were followed thoroughly.• Supported teamwork with effective communication between the different departments.

• 

  APAC Sales Solution

  Oct 2012 - Dec 2013

  Customer Service Specialist

  • Maintained and gathered confidential customer and company data.• Multitasked with multiple computer programs while managing customer inquiries via phone and working with back-office departments on their behalf to aid in billing inquiries and technical support.• Increased sales with well-established clients with additional services to better their experience and services above the contracted service.

• 

  Helping Hands Caregivers

  Feb 2014 - Apr 2014

  Caregiver

  • Managed and secured confidential information of both financial and medical natures for the mentally and physically disabled individuals in my care.• Documented detailed information and communicated information with RN’s of patients hourly heart rates, oxygen saturations, medication tolerances, activity levels, and any other concerns based on client needs.• Exercised flexibility and adaptability to meet the needs of each client while performing basic services to meet the needs of individuals from diverse backgrounds including ambulation, transportation, grooming, meal preparation and other life skill while providing companionship. Show less

• 

  JOANN Stores

  May 2014 - Jun 2016

  Sales Associate

  • Generated increased sales with upselling to higher quality merchandise, featured monthly items, promoting company loyalty program membership and company provided education courses.• Completed detailed documentation for special orders and ensured accuracy once orders arrived.• Mentored new employees in POS computer system, merchandise locations and methods to increase sales.• Assisted management team with inventory control via inventory counts on daily basis for up-to-date inventory information and took active steps taken to avoid potential shrinkage. Show less

• 

  WEC Energy Group

  May 2018 - Aug 2021

  Customer Care Representative

  • Analyzed utility customers' accounts to resolve concerns of high bills and credit concerns with providing solutions to reduce future energy usage, avoid future credit actions and make financial obligations easier to manage for customers with empathy.• Collected and secured confidential material for customers' utility services and revenue protection needs in multiple computer systems and communication systems simultaneously.• Educated and provided technical support for customers and other department employees as part of a specialized team for the mobile application and online customer portal.• Communicated emergency situations effectively involving electricity and gas services, including working with local 911 dispatchers regularly. Show less