Mohammed Al Hamza

Experience

• 

  Our Shoes Company

  Apr 2007 - Dec 2009

  Customer Service Representative

  • Successfully managed a high-volume of customers within a service-oriented environment by addressing a wide range of inquiries while consistently meeting performance benchmarks in all areas (speed, accuracy, and volume)• Provided quality service by responding to telephone and in-person inquiries of customers and associates by providing accurate information on products or status of orders• Regularly satisfied clients’ needs

• 

  Mount Saint Vincent University

  Jan 2015 - Apr 2015

  Students Raising Money for IWK

  • Participated as a team to create an idea and plan for raising money for The IWK• Set up a team to encourage people to make a donation at Spring Garden Rd.• Exceeded goal by raising over $2000

• 

  IKEA

  Sept 2017 - Aug 2018

  • To contribute to the success of the IKEA business through efficient and effective operations with focus on preventing costs and maximizing profit on products that cannot be sold through our normal pipeline• Good knowledge of the waste management and sustainability principles.• Always strives to reach goals with a high level of energy and motivation.• A strong desire to reflect cost-awareness in all actions.• Operational understanding and logical thinking.• Good communication, interpersonal and influencing skills.• Experience of working in a customer- and commercial-oriented business.• Business-minded and result-driven with a customer focus عرض أقل

  • Operation Recovery Service

    Mar 2018 - Aug 2018

  • Customer experience Service IKEA Halifax

    Aug 2017 - Mar 2018

  • Payment Card Security training

    Sept 2017 - Sept 2017
• 

  Alshaya Group

  Feb 2019 - Jul 2021

  Assistant Store Manager

  • Attract, hire, develop, inspire and retain top talent• Coach, develop and maximize the success of all associates• Build schedules to maximize and leverage sales results• Set and reinforce clear and aligned selling expectations, performance, results and accountability with all associates• Build a team that works well together based on the needs of the store• Ensure onboarding and continued training of the associate team• Effectively and fairly manage performance as delegated by the store manager عرض أقل

• 

  SEPHORA

  Jul 2021 - now

  -Trained all Operations Expert and Supervisors for SAP software and Vynamic system in Eastern Province Handling one of the tops stores in KSA .- Covering all stores on the east province during animations installation for one month. -Training a new juniors for the expert operations .- Manage the supplies and products coming in and out of a busines - Keep accurate count of stored items in warehouses - Maintain, update inventory records ,prepare balanced and shortages reports - Reporting lacks between physical counts and computer records. - Using Oracle System.- Using SAP software. عرض أقل

  • Shop Manager

    May 2023 - now

  • Operations Supervisor

    Jul 2021 - Mar 2024