Patrick Schmeikal

Experience

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  Micro-Age Computers / Staples Business Depot / Laptop Depot

  Jan 2004 - Dec 2005

  Computer and Electronics Retail Sales

  Provided daily technical assistance to customers via e-mail, telephone, and one on one consultation.Working knowledge in a variety of hardware manufacturers, business machines, computer systems, operating platforms and a library of software. Custom ordered computer systems and computer accessories through business vendors online for customers. Generated OSD (over short & damaged) documentation assuring in house technicians conducted prompt repairs.Trained and experienced operator in all version of Microsoft office, and Adobe Suite series. Show less

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  ADT Security Services

  Jan 2008 - Dec 2008

  Emergency Dispatch Operator and CSG Help Desk Agent

  Monitored and acted upon audible and visual signals received from subscribers' alarm systemsFully licensed Alarm Agent with the ability to dispatch and update appropriate authorities while notifying customers, conforming to a standard operating procedure.Proficiently multi-tasked heavy phone work, verbal instructions, typing, reading, speaking and writing while documenting all alarm activity and subscriber phone calls via PC reportsAssisted customers via telephone with technical assistance such as alarm troubleshooting, simple programming and repair and general help inquiries. Wrote and scheduled descriptive jobs for certified ADT Technicians for onsite repairs and installations for both malfunctioning customer alarm panels and general service calls. Show less

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  Last Chance Liquidation / Electronics Recycling Association (E.R.A)

  Jun 2008 - Aug 2010

  Computer Repair Technician & E-commerce Manager

  Responsible for the diagnosis and correction of hardware / software issues that persisted in received or returned desktops, laptops, servers, and net-book computers; resulting in low cost, resalable systems.Purchased computer hardware from wholesale vendors, assembling and upgrading towers for company distribution and sale. Monitored all company terminals and acted upon computer-related problems resolving both software, hardware, and network related issues both inside and outside the office networkResponsible for basic troubleshooting and warranty processing on a variety of other electronics including routers, server switches, digital cameras, GPS units, LCD monitors, TVs and more. Handled all retail sales, service, questions, returns, and price negotiations for high end electronics both online and locally at the store. Show less

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  Node Enterprises, Inc.

  Oct 2010 - Nov 2011

  Front Desk Service & Graphic Designer

  Provide customer service for clientele and administrative duties for front desk operations. Supplied custom graphical signage for featured games, events and store advertisement; as well as troubleshot minor PC, software and network related issues. Standard till operations with nightly cash out duties and maintained store cleanliness to company standard

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  Vertex Resource Group Ltd.

  Oct 2011 - Nov 2013

  Tier 2 Systems Analyst

  I work at Vertex Resource Group Ltd. which is a parent company of a group of companies including: Pioneer Group, Wrapex, Westland Energy Services, and Dominion Leasing. Approximately 200+ users and 19+ sites. For this role I provide the following services as Tier 2 Senior Systems Analyst: --------------------------------------------------------------------------------------------------------------Service desk and remote support to end users for all locations of the Vertex Group, maintaining ticket system to track volume of service desk calls and resolution times. -Deploy hardware and software for partner companies, employees, as well as troubleshooting network connections and supporting network infrastructure.-Administrator of the Active Directory and Microsoft Exchange design and operations, while providing level II support relating to the above functions. -Interface with end users via email and telephone calls; initiate desktop / server maintenance and upgrades; network printer / copier installation and configurations. -Participate in the execution of IT projects and designs including team meetings, featured security & appliance training, database migration, server virtualization, network scalability and restructuring.-Certified Barracuda NG Firewall Security Engineer Show less

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  Omni-OS Technology

  Jan 2013 - now

  Lead Technical Consultant

  Omni-OS Tech is a privately owned and operated consultancy company specializing in contractor IT Solutions for small to medium sized businesses. Services offered by Omni-OS encompass a variety of roles including Hardware and software support, Network design and restructuring, Domain networks, Office 365 setup & administration, Data backup solutions & Data recovery, customized computer assembly and Windows server deployment & administration. Omni-OS has partnered with a variety of IT providers including Profusion, Tursa Group, OSi Office Solutions, Cantech Services, Tech Espresso and Intellex providing effective, time sensitive contractor services and repair. Show less

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  H&R Block

  Dec 2013 - Feb 2014

  IT Operations Support Analyst

  I accepted a 3 month support contract with H&R Block. My role is to help support the internal operations of the company with the in-house IT support team. These tasks specifically are: -Service Desk & Hardware Deployments-Active Directory and Exchange administration-McAfee Endpoint Encryption administration (McAfee ePO)

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  PC eSolutions Corp.

  Sept 2014 - Apr 2015

  IT Consultant - Network Administrator

  As an intermediate consultant for PC eSolutions Corp, I assist with installing and configuring network infrastructure, databases and data backup solutions, windows servers (both physical and virtualization) and end user support for various companies bringing enterprise-class skills and technology to small and medium-size businesses.

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  ACTRA

  Jul 2017 - now

  Stunt Performer

  Fully unionized stunt performer for ACTRA Alberta. See talent resume for additional work & production details. Demo reels are listed in links below.

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  Airdrie LAN

  Dec 2017 - now

  Chief Information Officer

  Airdrie LAN, a cornerstone of local entrepreneurship, excels in offering unmatched IT services within the Airdrie community and across Alberta. My tenure with the company has been marked by substantial expansion of our service portfolio, now encompassing the holistic management of complex enterprise networks and IT operations province-wide. Key initiatives I've led include the strategic design and augmentation of network infrastructure, the deployment of fortified backup strategies, the provision of cutting-edge cybersecurity solutions, and the leadership of a dedicated team of remote helpdesk agents committed to ensuring exceptional customer satisfaction. Show less