Tiffany Fraser

Experience

• 

  Merchants Auto

  Jan 2009 - Jul 2014

  This position manages Excise and Property Tax for 12 states for a total fleet count of over 15,000 motor vehicles. The following outlines the tasks and responsibilities for the position:* Renditions or Property Tax Returns* Tax Bill Validation, Disputes and Payments* Transactional bill back processing and research* Refund processing as allowed by various jurisdictional eligibility requirements* Reconciliation of associated general ledger accounts are conducted monthly* Tax quotes and tax law explanations* Tax receipts, waivers and assessments* Lead resource for internal and external inquiriesThe company's software development project initiated the additional role of Excise/Property Tax & Violations Power User for the Tax Department. In this role each phase of the software development life cycle has been intensely experienced since the project began in 2008. More than 5 years experience with planning to implementation has provided a strong foundation of software requirements gathering, testing, troubleshooting, technical procedure writing and end-user training. Show less This position, as with most prior positions during 10 year employment with Merchants Automotive Group, involved many of the same tasks and responsibilties as an Excise & Property Tax Accountant, however, this role was more intensely involved with the company's IT initiative.As the Excise/Property Tax and Violations modules Power User, it was imperative the system development be monitored for accuracy as well as user training be completed. Experience from November 2004 to January 2007 of the company's Violations processing provided the key knowledge and contribution necessary. Show less 10+ year employment with Merchants Automotive Group 2/2003 - 7/2014. These responsibilities are also included in the Excise & Property Tax Accountant role.This role managed Excise Tax payments, billing, and/or reporting for 6 states for a total fleet count of approximately 10,000 motor vehicles. The eligibility for property tax abatements/refunds were possible in 5 of these states if certain criteria is satisfied. Filing, tracking and decision processing of the abatement applications was a high priority. Additionally, reconciliation of the general ledger account utilized for pending refunds was required.The company's IT initiative continued with software requirements, functional specifications review and preliminary interface testing. Show less

  • Excise Tax Accountant - SQA Lead

    Apr 2013 - Jul 2014

  • Lease Operations Specialist - Property Tax & Violations

    Jul 2011 - Mar 2013

  • Excise Tax & Abatement Administrator

    Jan 2009 - Jun 2011
• 

  Symbotic

  Jul 2014 - now

  Role responsibilities include:* Leading the Functional QA Team in testing of software engineering pre-release deliverables to validate integration, functionality and quality standards are met* Acquiring test environments, resources and references required to support team efforts* Addressing reported blockers and escalating impediments to the team meeting their objectives* Supporting the team to define best practices for consistent test plans, comprehensive test coverage and aligned tracking system workflows* Identifying deliverable integration groups, applicable test approaches and required tools* Proposing processes to promote communication, tracking system accuracy and continuous improvement of release quality* Monitoring automation readiness for potential functional and integration regression test usage* Prior role responsibilities unchanged; continuing as an embedded QA for functional and integration test in the Applications software engineering team Show less Role responsibilities include:* Subject matter expert in several components, customer business requirements and system functional specifications as QA for the Applications team* System architecture, interconnections and integration dependencies knowledge* Evaluates acceptance criteria, functional specifications, projects, epics and story descriptions in determining test scope, time estimates and resource planning* Monitors several projects feature release schedules to be ready for test, identify preconditions, develop new or revise existing test plans, acquire required resources, execute testing and report results* Functional, software and hardware integration, and usability testing for new robotics design diagnostic user interface* System messages pipeline health and performance test planning and execution for message collections service, proxy, Redis, RabbitMQ, ksql, and Kubernetes cluster microservices with Grafana, and manually using Linux commands, RMQ Management UI, log analysis and system behavior observation* Deliverable gatekeeping by ensuring validation of testable work items prior to release* Monitor issue tracking system for team workflow compliance* Sprint administrator managing sprint complete, start of new sprint and notification to the team* Provide team support for troubleshooting and resolution of user configuration issues* Contribute to root cause analysis by creating sequence timeline, log mining results, SQL database investigation data records and defining reproduction steps* Evaluate and contribute feedback for QA team tools, processes and infrastructure* Mentor junior QA engineers in test standards and methods, system architecture, functionality, workflow knowledge, workaround options and addressing blockers* Previous role responsibilities listed for Advanced SQA Engineer Show less Role responsibilities include:* SQA Engineer for an applications development scrum team with an evolving agile methodology* Fast-paced environment with 2 week sprints for committed release of testable deliverables* Code review observer; programming languages - C#, WPF* QA feedback contributor for design options, wireframe and development demo team reviews* Test repository user, test case planning and development* Manual installation and configuration of complex system components to local machines, distributed to virtual machines, production windows machines and mobile tablet devices* Windows services and applications, IIS web applications, emulators, robotics firmware and test tools utlized in simulation test* SQL database restoration, upgrade, backups and queries to support test result validation* Cross-team scope planning and test execution of appropriate methodologies to support efficiency and coverage* Detailed test results reporting to peer and management levels* Issue reporting, critical escalation and follow-through* Adherence to safety regulations and requirements to mitigate risks* Process documentation, technical setup guidelines and enthusiastic knowledge sharingTestable deliverables include:-> Control Center UI: user interface features system health monitoring metrics, activity, tasks, objectives, commands and data queries-> Maintenance Manager UI: user interface diagnostic tool features hardware functionality validation prior to commissioning, debug actions to troubleshoot hardware, alert metrics data analysis and test executions to certify repairs-> Others deliverables, such as supplemental calculations windows service, storage shelf viewer IIS web app, pallet plan viewer UI, inventory management IIS webapp, manual depal UI, automatic depal IIS web app, and case measurement service & UIThe company's warehouse automation solution is innovative within the industry and continuously evolving to provide the best user experience. Show less

  • Functional QA Manager

    Jun 2022 - now

  • Senior SQA Engineer

    Nov 2017 - May 2022

  • Advanced SQA Engineer

    Jul 2014 - Oct 2017