Julian Thomas

Experience

• 

  Sify Technologies Limited.

  May 2002 - Jan 2004

  Customer Service officer

  • Manage customer service agents• Technical support on internet connectivity • Ensure the team meets the set quality parameter.• Customer acquisition & retention • Training the team on technical knowledge

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  Sutherland

  Jan 2004 - Jan 2005

  Officer

  • Handle HP – US-based clients• Promote various warranty options • Ensure customers happy with agent service.• Report Generation & validation.• Increase revenue by selling warranty packages

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  Comnet Exhibitions Pvt Ltd

  Feb 2005 - Jan 2012

  Regional Manager - South (Exhibitions India Group)

  • Head of South India operations• Manage Project profitability & Chennai, Bangalore, Hyderabad office• Manage sales team in all 3 locations• Build new projects in the southern region.• Ensure profit in all 3 offices• Responsible for building revenue by selling exhibit space for shows organized in India, Overseas events, conference organised in India, Automobile Magazine - autoX• Sponsorship sales & launching new services in the southern market.

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  Informa Markets

  Mar 2012 - May 2022

  Project Director

  Informa is a leading international events, intelligence, and scholarly research group. Informa Markets is one of the four divisions of Informa, focused on organizing international B2B exhibitions, trade shows, and conferences across a diverse range of industries.As a Project Director for exhibition, my role is to oversee and manage all aspects of the exhibition from start to finish. Create New set of events & Revenue Streams. Informa events are known for their high quality, thought leadership, and focus on driving business growth. Keeping this vision in mind, I am commited to ensure my events address this expectation. Strategic Planning to ensure better customer retention & Show positioning Project Management - Effectively manage the Budget & TimeStakeholder Management: Set the customer expectation and delivery of the event Team Leadership: Providing clear direction, feedback, and support to ensure that team able to deliver their best work. Show less

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  Informa Markets in India

  May 2022 - now

  Senior Project Director - Energy & Battery Portfolio

  As a Senior Project Director, My role is critical to the success of the event. I am responsible for managing all aspects of the exhibition from initial planning to post-event evaluation, ensuring that the event is delivered on time, within budget and to the highest standard.My KRA includes : Strategic Planning,Project Management,Stakeholder Management,Team Leadership,Communication & Profit Management.International work exposure : United Kingdom, Germany, Sri Lanka, Middle East, Thailand, Taiwan, China, Bangladesh & Hong Kong Show less