Farzana Islam

Experience

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  Mastermind School

  Jul 2013 - Dec 2013

  Teacher

  - Prepared comprehensive lesson plans, conducting captivating experiments, and mentoring students- Delivered lecture on basic biology, chemistry and physics to Grade 6 and 7 students- Managed a classroom of over 50 students while delivering results- Prepared question papers to assess students on their learning - Graded test papers of over 200 students after each assessment- Provided feedback and areas of improvement to the students- Invigilated examination halls during tests ensuring proper student code of conduct is maintained at all times Show less

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  Beximco Pharmaceuticals Ltd.

  Jan 2017 - Jan 2017

  In-plant Trainee

  - Received thorough training within different fields associated with pharmaceutical plant.- Gained understanding of the work performed in production unit including review and assessment of manufacturing process.- Trained on performing aseptic techniques in a sterile environment to maintain the integrity of sample and product, adhering to GMP guidelines. - Trained on performing experiments according to SOPs and operating machines in the quality control, microbiology, and research and development laboratory. Show less

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  North South University

  Jul 2017 - Jun 2018

  Undergraduate Research Assistant

  - Maintained equipment and assist in ordering laboratory supplies- Organize and store all chemical substances, fluids, and compressed gasses according to safety instructions.- Designed and executed laboratory testing according to standard procedure- Ensure that all safety guidelines were followed.

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  Renata Limited

  Aug 2018 - Jul 2019

  International Regulatory Affairs Officer

  - Demonstrated expertise and technical knowledge of various pharmaceutical product formulation and dissolution profile- Prepared buffer solution to run HPLC and allow dissolution of pharmaceutical drugs to observe their dissolution profile- Followed Standard Operating Procedures (SOP) and performed analysis accordingly- Documented buffer pH, salt concentration, drug formulation and results obtained through HPLC and UV spectroscopy- Analyzed HPLC result output to draw conclusion on the effectiveness of each drug dissolution - Assist in training new staff through peer-to-peer coaching, and identified areas require further training and communication to manager Show less

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  Roll'd Australia

  Jan 2021 - Oct 2021

  Restaurant Team Member

  - Collaborated with team members to ensure smooth daily operations of the restaurant.- Assisted in the preparation and presentation of food items according to established recipes and standards.- Maintained cleanliness and sanitation standards in both the dining and kitchen areas.- Greeted and served guests with a positive and friendly attitude, ensuring a memorable dining experience.- Handled cash transactions accurately and efficiently, processing payments and providing change as needed.- Supported team communication by conveying customer preferences and special requests to kitchen staff.- Demonstrated flexibility by assisting in various roles, such as hosting, bussing tables, or handling takeout orders as required.- Contributed to a positive team environment through effective communication and collaboration.- Upheld restaurant policies and procedures, ensuring compliance with health and safety regulations.- Participated in ongoing training to stay updated on menu items, promotions, and service standards. Show less

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  Mad Mex Fresh Mexican

  Nov 2021 - now

  - Oversaw daily operations, ensuring efficient functioning of the restaurant and adherence to high-quality service standards.- Led and supervised a team, providing guidance, training, and support to staff members.- Implemented strategic planning to optimize workflow, enhance productivity, and meet performance goals.- Managed inventory levels, conducted regular stock checks, and placed orders to maintain adequate supplies.- Created employee schedules, considering business needs and optimizing staffing levels for peak times.- Resolved customer complaints and concerns in a timely and professional manner to ensure customer satisfaction.- Implemented and enforced restaurant policies, procedures, and safety standards to ensure a safe and welcoming environment for both staff and customers.- Conducted performance evaluations, provided feedback, and recognized outstanding contributions to motivate and engage team members.- Collaborated with kitchen staff to streamline food preparation processes, maintain quality, and minimize waste.- Assisted in recruitment of new staff, assessed if they are fit for the role. Show less - Managed and supervised daily restaurant operations, ensuring smooth service and customer satisfaction.- Provided guidance, direction, and training to staff members, ensuring they adhere to quality standards and service protocols.- Oversaw the allocation of tasks, schedules, and assignments to ensure efficient workflow and optimal staffing levels.- Addressed customer inquiries, complaints, and feedback, resolving issues promptly and maintaining a positive guest experience.- Conducted regular inspections to ensure cleanliness, hygiene, and compliance with safety regulations in all areas of the restaurant.- Assisted in inventory management, including stock monitoring, ordering supplies, and minimizing waste.- Collaborated with management to develop and implement policies and procedures for improved efficiency and customer service.- Conducted team meetings to communicate updates, discuss operational changes, and gather feedback from staff.- Trained new employees on restaurant procedures, standards, and customer service practices.- Assisted in administrative tasks, such as reporting, record-keeping, and staff performance evaluations. Show less

  • Business Manager

    Jan 2023 - now

  • Food Safety Supervisor

    Nov 2021 - Dec 2022