Daphne Chan

Experience

• 

  Philips

  Aug 2009 - Mar 2011

  Service Expert - CMST LAPS

  CMST is the one-stop-shop for all web publication and content management, application support and localization services for the Philips .com website, the online store, syndication to indirect sales channels and our video platform, as well as customer care touch points.Worked on projects such as: Philips Consumer Lifestyle - Content Management for Asia- Management and maintenance of online presence for Philips Consumer Lifestyle Catalogue over 20 markets (Asia, Australia, New Zealand, Great Eastern Europe)- Launching / maintenance of High category pages(HCP) and localization of HCP- Maintenance of product pages and geolocalization pages- Support the markets on user application managementPhilips Consumer Lifestyle - B2C ARP Lighting Online Catalogue Geographical Expansion- Integration of 12 markets Consumer Lighting Products catalogue to .com website within 6 months- Creation and content management of Consumer Lighting Products- Management and maintenance of 12 markets catalogues- Localization of High category pages and Dealer Locator- Train users on various tools and processes to manage new products Show less

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  F5DIGITAL

  Aug 2009 - Feb 2013

  Project Assistant

  Job scope include:- Provide daily operational support to the project management team- Ensure projects meet schedule requirement and ensure all scope of work are executed safely- Assisting in production work for projects in areas such as testing- Liaising with external parties [suppliers and clients’ vendors] Worked on projects such as: Philips Leadership Light Campaign (LLC) Lightshow microsite- Connect global LLC Lightshow microsite to 4 markets (Singapore, Hong Kong, Korea, Taiwan) within 4 months turnaround - Ensure project are proper integrate with the global plan which includes updates of local information and activities - Integration of iFrame, Dealer Locator (Google Map) to 4 markets - Content Management for 4 countries / languagesLufthansa German Airlines - Management of Lufthansa Newsletters- Sending of regular eDM newsletters to newsletter subscribers in 14 different markets (Asia, Australia & New Zealand)- Setting up required process and communicate structure to ensure the newsletters are launch on the plan date.- Liaising with markets, internal and external staffs to ensure a smooth delivery of the newsletters.- Submit technical brief and content to external staffs (IT)- Manage the process from content management, design production, review and approval management and technical brief. - An average of 25 newsletter send per month, with quick turnaroundOther client’s projects include: Kimberly Clark – Kotex, Lufthansa, Philips Show less

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  Iris worldwide

  Feb 2013 - Dec 2014

  Job scope include: - Planning and implementation of projects- Assemble and coordinate project resource- Monitor and report of the project progress to all stakeholders- Implement and manage project changes to achieve project outputsWorked on projects such as: Ferrero – Golden Tree - Successfully delivered the site built within 2 months - Liaising between internal and external staffs on the built of microsite, Facebook channel and production of the physical golden tree (Christmas tree)- Manage the process from content management, design production, review and approval managementTiger Beer – Tiger Street Football: Uncagefootball.com- Successfully delivered the site built within 5 months to 4 markets in 3 languages- Liaising between internal and external staffs on the built of microsite, User Acceptance Test (UAT) between 4 markets- Manage the process from content management, design production, review and approval management and maintenanceOther client’s projects include: Asia Pacific Breweries (APB) – Erdinger, Kirin, Heineken, Tiger Beer, Emirates, Ferrero, MediaCorp, Singtel Show less

  • Project Manager

    Oct 2013 - Dec 2014

  • Junior Project Manager

    Feb 2013 - Oct 2013
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  Publicis Sapient

  Dec 2014 - now

  - Strategized and executed risk management initiatives with team leads, ensuring adherence to cost, scope, timeline, and quality benchmarks across all projects.- Streamlined development and collaboration by implementing Agile tools (JIRA, Confluence, Figma) and orchestrating key Agile ceremonies to enhance team efficiency and project delivery.- Aligned cross-functional teams and stakeholders, resolving conflicts, removing impediments, and ensuring seamless execution of project requirements.- Led rebranding efforts and embedded within client PMOs, focusing on governance, management frameworks, and successful execution of mobile application and web projects across multiple regions.- Managed multi-regional communications, ensuring strategic alignment between client expectations and project deliverables. Show less

  • Senior Project Manager

    Apr 2018 - now

  • Project Manager

    Dec 2014 - Mar 2018