Lelanie Bodill

Experience

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  P & H Mine Pro Services

  Jan 1998 - Dec 1999

  Debtors Clerk and Receptionist

  Receptionist - Switchboard and Customer queries - Order confirmation and Delivery Status Feedback reports - Customer liaison Debtors Clerk - Assisting Sales Manager and technical sales team with reports, customer feedback on queries as well as travel arrangements - Debtor’s control including invoicing and payment collection - Data capturing and implementation of a customer database - Typing of quotations and other confidential documents - Minute taking of key meetings and following up on outstanding actions Show less

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  Egoli Gas (Pty) Ltd

  Jan 2002 - Jun 2004

  Customer Service Consultant

  - Handling customer account queries - Tracing payments and re-allocation of incorrect payments - Written and verbal correspondence with customers - Ensuring required reports are updated regularly and accurately - Assisting operational department with conversion initiative - Liaising between various departments to resolve customer issues

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  JD Group

  Jul 2004 - Jun 2012

  - Identifying key issues at store level, documentation thereof and presenting to the Executive: Operations - Project management of secondary projects - National store visits to identify operational gaps and propose solutions - Assisting stores with general operational queries by liaising with Merchandise, Marketing and Administration - Developing operational BI (Business Intelligence) reports such as space vs. stock vs. Sales - Competitor analysis on product and price - Scheduling of key training initiatives for store staff - Assisting Divisional and Regional Managers with weekly and monthly reporting - Consolidation of key information to inform business on key issues and possible solutions - Facilitate of workshop and documenting of operational business processes - Documenting Service Level Agreements between Operations and internal Service departments - Head office champion for customer focus initiatives - Assisting with 2 store openings o Developing of Store Opening tracking document - Business Process Development at bottom-up approach Show less - Facilitating workshops of key strategic initiatives - Development of required project documentation for implementation - Documenting progress on a weekly and monthly basis for presentation to senior management - Chairing of Steercom meetings as well as all administration - Document key actions and outcomes of meetings and follow up - Assisting Incredible Connection and Hi-Fi Corporation with documenting business strategies for new financial years, leading to initiation of key strategic initiatives - Develop and maintain internal departmental relationships ensuring successful buy-in of strategic initiatives Show less

  • New Business Development Manager (Incredible Connection)

    Oct 2011 - Jun 2012

  • Personal Assistant: Executive Credit

    Jul 2011 - Sept 2011

  • Project Manager

    Jul 2011 - Sept 2011

  • Group Project Office Manager

    Jul 2004 - Sept 2011

  • Personal Assistant: Executive Credit

    Jul 2004 - Sept 2011

  • Business Process Analyst

    Jul 2004 - Sept 2011

  • Frontier Consultant

    Jul 2004 - Sept 2011
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  BUSBY

  Jul 2012 - Jul 2013

  Programme Administrator

  - Assisting with the implementation of Phase II of the ERP solution, including, amongst others: o Ensuring all project documentation is in place and signed off o Assisting team leads with various administrative responsibilities o Assisting CIO with the implementation of: • Outstanding 3rd party contracts and Service Level Agreements • Ensuring a solid project methodology is implemented in support of the implementation of the project  Development of templates and feedback mechanisms to ensure accurate reporting of project statuses • Definition and implementation of project governance • Reporting and development of presentations to report on project status at various forums within the organisation - Guiding the team leads to ensure deliverables are met - Development of project charter and project plan - Project Budget development, management and tracking - Highlighting Risk, Issues, Concerns and Decisions, key to the success of the project to the Project Sponsor, Project Owner and key stakeholders - Assisting IT department and CIO with general administrative duties Show less

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  Standard Bank Group

  Aug 2013 - Oct 2015

  - Implementation of IT strategic focused projects within the Bank. Key to successful delivery is budget, timelines and quality. - Keeping all key stakeholders informed on progress with weekly progress reports - Facilitate of workshops to define scope, sign off by the project sponsor - Development of a project schedule/plan, allocation of resources ensuring delivering of the project - Working across various areas, applications and functions to ensure scope requirements are met, monitored and tracked - Highlighting risks and issues with possible solutions - Knowledge sharing across areas - Align to project governance and apply approved methodology and processes across the life cycle of the project Show less - Consolidate all project related information for key meetings, including Steering Committees, Exco and Board meetings o Reporting includes progress of projects, budget vs. actual, risks, issues, dependencies and key decisions - Manage and ensure timesheets approval of all consultants - Arranging interviews with additional project resources as well as managing the contract process o On and off boarding of new staff and consultants - Processing of invoices against approved budget and capture thereof on the system - Liaison with various departments to ensure all required information is gathered, consolidated and uploaded onto InfoHub (SharePoint), - Management and update of project schedules on PMT (Project Management Tool) - Ensure all projects are aligned to the approved governance standards of the bank - All general portfolio administration (booking of meetings, setting up of workshops and capturing output, liaising with facilitators, staff support with regards to leave calendar and meeting calendar, ensuring alignment to overall departmental requirements, etc.) Show less

  • PBB IT Foundation – Project Manager

    Nov 2014 - Oct 2015

  • Project/Programme Administrator

    Aug 2013 - Oct 2014
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  Standard Bank South Africa

  Oct 2015 - Jan 2016

  Production Readiness Analyst

  - Ensure shared application services across the Personal and Business Banking environments are formally defined, aligned to the agreed and approved Production Readiness criteria - Safeguard against unpredictable negative impact on production services by ensuring adherence to the agreed and approved framework - Play a supporting role to ensure necessary approvals are obtained for deployment of projects into the Production environment - Work closely with the Release function with other IT stakeholders as and when deployments relate to services - Build a portfolio of artefacts in support of required governance ensuring the required controls are in place. This should include, but not limited to network bandwidth, security, SLA, system runbooks, etc. - Ongoing engagement and progress feedback to stakeholders Show less

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  Standard Bank Group

  Jan 2016 - Dec 2018

  To manage the Group’s changes to ensure a stable, available and secure environment by effectively and efficiently assessing and evaluating and scheduling changes for deployment to the Production environment in a structured and controlled manner using a standardised change management process, during pre-defined implementation windows so as to minimise the implementation risk and business impact on the Bank’s ability to provide a service to its Customers.Focus Areas- People Management- Change Management Value Add- Risk Management & Governance - Change Advisory Board- Auditing- Stakeholder Engagement Show less - Works with the delivery stakeholders in understanding portfolio and program delivery plans, making these plans visible across the enterprise and playing an overall Release Co-ordination function. . There is a focus on stakeholder engagement and data accuracy - Ownership and Accountability for the execution and delivery of projects or streams into the Production Environment in order to guide the strategic planning of Group IT projects, ownership and accountability - Contribute to Financial improvements by identifying contention, risks and dependencies. Reduce costs by identifying process and governance improvements - Manage the Portfolio Integrated Plan so that stakeholders have an overall Enterprise view of projects and streams planned for Release, allowing for better improvements - Accountable for planning, compiling and distribution of Release Slots for the stipulated period to ensure that the IT Release Calendar is maintained and updated. This assists in better planning - Manage Portfolio Stakeholder Relationships in order to obtain a current and forward-looking view of initiatives planned. To understand business priorities and to align the Enterprise Release plan accordingly - Manage Risks Identified in the Portfolio to ensure timely visibility and preventative actions are taken - Accountable for the Establishment of a Release Management Policy and Processes Framework in order to contribute to Governance compliance - Coach and manage expectations to stakeholders relating to the Release Management policy and process requirements ensuring that delivery flow is maximized - Accountable for the end to end Release Deployment of Projects into the Production environment, to minimise rework. To ensure that deployments have a high probability of success, meeting their targets Show less - Assumes ownership at a portfolio level of all projects requiring Production Readiness - Guides and mentors Readiness analysts align to new processes, procedures and templates supporting both a Waterfall and Agile approach - Takes ownership of issues and risks associated to Production Readiness for the portfolio - Facilitate workshops to determine Production requirements - Facilitate activities relating to the Production Readiness objectives for high risk/impact projects, in support of the Project Manager and other key stakeholders - Build and manage relationships with key all stakeholders including senior management - Represent Production Readiness during the evaluation process of projects planning to deploy into Production - Maintain a holistic view of all projects activities, including of dependencies between project and production - Establish and maintain Quality criteria align to Production Audit requirements - Extract and interpret key learnings form the process and initiate actions to address and continually improve the end to end development to deployment process through alignment of processes, procedures and templates to business requirements and deployment approach - Collate results into reporting mechanism Show less

  • IT Change Manager

    Jul 2017 - Dec 2018

  • Enterprise Planning and Release Manager

    Nov 2016 - Jun 2017

  • IT Production Readiness Manager

    Jan 2016 - Nov 2016
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  DISCOVERY VITALITY (contract)

  Jan 2019 - Mar 2019

  Senior Programme Administrator

  - Assist programme and project managers with the implementation of IT strategic focused projects and programme in the Discovery Vitality Group IT department aligned to the PMBOK methodology.- Align programmes and projects to the PMO (Project Management Office) requirements and processes, inclusive of all Programme/Project Management administrative requirements, such as budget, project plan, business case, project charter, running the daily Kanban stand-ups based on an Agile approach, including progress reporting to senior executive committees. - Communication to stakeholders on the progress of project - verbal and written through weekly progress reporting and flight plans.- Support the Programme manager in facilitating workshops to define scope, including driving sign off by the project sponsor.- Development of a project schedule/plan, resource management ensuring delivering of the project within time, budget and quality- Highlighting risks, issues, and manage the mitigation thereof Where Standard Bank South Africa.- Ensuring project closure post successful deployment into the IT Production environment. - Liaise with various departments, including Release and Change Management ensuring deployments into the Production environment align to the Release calendar. Show less

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  Oracle

  Jun 2019 - Jun 2020

  Release Manager

  - Document and maintain the Release Strategy and end-to-end Release approach for all initiatives to Oracle Could for MTN ensuring a standard approach for all planned release- Document and maintain the Release Plan for all initiatives in scope as well as Oracle Functional Releases. This includes Development to Test (D2T) and Test to Test (T2T) deployments- Draft and implement templates for all releases aligned to governance requirements ensuring improved quality of delivery- Manage all release activities relating to Oracle Cloud deployments including BAU, project, releases (quarterly and monthly), patch and upgrades- Communication to various key stakeholders including OpCo’s (Operational Committees) on planned, progress and deployed Releases, including patch deployments and upgrades- Implement end-to end release availability reports with impact and mitigation on release deployment activities- Communicate additional activities required during and post deployments based on the impact of release to the various project teams- Highlight possible dependencies and inter-dependencies between BAU, project and release deployments and ensure projects team collaborate to address these and put the necessary mitigation in place to limit any possible impact on the live Production environment- Liaise with the test manager to determine planned releases based on the test plan and activities- Provide an impact assessment on environment availability before deployments of BAU, projects and/or releases can commence. Ensuring impact assessments are communicated to key stakeholders and projects to ensure the necessary action steps are put in place before deployment Show less

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  NTT

  Jun 2020 - now

  Senior Analysis Governance Risk and Compliance