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Wanida K.

Wanida K.

Guest Service Officer

Followers of Wanida K.76 followers
location of Wanida K.London, England, United Kingdom

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  • Timeline

  • About me

    Owner/Director at Street Food Experience and Tour Guide

  • Education

    • Silpakorn University

      2008 - 2012
      Bachelor degree of Art History Art History, Faculty of Archaeology Graduated with the top of class with G.P.A of 3.61

      Activities and Societies: Underwater Archaeology Group

    • Silpakorn University, Bangkok, Thailand

      2008 - 2012
      Bachelor degree of Art History, Faculty of Archaeology Art History 3.61

      Activities and Societies: • Guide Certificate from Department of Tourism. • Selected as a president of Underwater Archaeology Program and coordinated with Fine Department to training people in Underwater Archaeology and managed the scuba diving and archaeology activities according to the time schedule. • Analyzed “See Food” Exhibition and published an article entitled “See Food” at Art4d Magazine based on the exhibition. • Excavated at Nong Rajchawat archaeological site at Nong Yasai District Suphanburi province, • Won a full scholarship to Florida, USA as a participation as one of 20 persons from American Institute of Studies -- English Emerging and American Culture Program. 2013• Attended as a volunteer of at Baan Dada Children’s Home and Organized Yoga and Karen dancing performance to raise fund for Cycling Fundraising Event. 2012

  • Experience

    • Riva Surya Bangkok Hotel, Thailand

      Jun 2012 - Jan 2013
      Guest Service Officer

      • Handled all needed by guests and managed front duties and fixed the problems in short time.• Leant to be service mined person and have a suitable personality to communicate with guest, co-worker, and housekeeping.• Selected as a team opening the hotel. Also, prepared tourist attraction information and kept as a database for hotel staffs.• Participated with the Comanche Program, software for hotel systems. Trained to manage the international hotel system, reservation systems, and front operation system with the specialist programmer Show less

    • Kuoni Global Travel Services

      Nov 2013 - Dec 2015
      Reservation Executive for South East Asia Guillvers Travel Associates, Thailand

      • Solved problems if contract agreement is mismatch and also recheck rate discrepancy issues. • Handled urgent case if hotel can’t honor the booking inside allotment. Fine out the best solution to satisfy both hotel and company on time before guest arrival at hotel.• Managed to reply daily email on Outlook as required from hotel and oversea operation team and make sure all hotel bookings that were made into system get confirming. • Handled rejected bookings, find the room space and negotiated with hotel to honor bookings and make all guest required are in order. Show less

    • Expique

      Feb 2016 - now
      Tour Guide

      Lead the tour for international clients to see Bangkok’s famous sites by night under the program ‘Bangkok Night Light (Tuk Tuk Tour)

    • Kuoni Global Travel Services

      Nov 2016 - Feb 2019
      Supplier Contact Centre Senior Executive (Reservation)

      • Conducted coaching and assigned the cases to team member. 2016 – 2019• Handled relocation cases. • Manage to reply daily emails on Outlook and Sales force as requests from Hotel and Operation Team to make sure all hotel bookings in the system are confirmed. • Handle rejected bookings, find the room availability and negotiate with the hotels to honor bookings and ensure all guest requirements in order.

  • Licenses & Certifications

    • Professional English and Business Training

      American Institute of Studies (AIOS)

    • Traditional Thai Massage

      Wat Po and Chetawan Schools

    • Yoga Teacher, 260-Hour Yoga RYS 200

      Chitta Yoga School Bangkok

    • Professional Guide License

      Department of Tourism, Thailand
      Oct 2014

    • Diploma of Body Massage

      Chiva-Som International Academy

  • Volunteer Experience

    • National Museum Tour Guide

      Issued by Bangkok, Thailand
      Bangkok, ThailandAssociated with Wanida K.

    • Assistant Archaeologist

      Issued by The Fine Arts Department (Ministry of Culture), Thailand
      The Fine Arts Department (Ministry of Culture), ThailandAssociated with Wanida K.

    • Fundraiser

      Issued by Baan Dada Children’s Home, Thailand
      Baan Dada Children’s Home, ThailandAssociated with Wanida K.

    • Heritage and Conservation Volunteer

      Issued by Newham Community, London on Sept 2024
      Newham Community, LondonAssociated with Wanida K.