Samir Abdelrahim

Experience

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  SUDASERVICE

  Oct 2009 - Aug 2010

  Telecommunications Engineer

  Providing technical support to maintains network by troubleshooting and repairing outages, monitoring the Network Alarms in OMC ( Operation and maintenance center ) and Generating reports of alarms and network performance.

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  Sudan Judiciary

  Apr 2011 - Aug 2016

  IT project coordinator

  Developing project plans, goals, and budgets, identifying resources needed.Developing schedules and methods for measuring results.Organising and managing all phases of the project to ensure on-time completion.Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.Provides weekly project report with updates and progress reports, action plans, updates communication with the clients.

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  Abdallah Alothaim Markets

  Nov 2017 - Jul 2018

  Network Engineer

  Design and install well-functioning computer networks, connections and cabling, Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network . Handle the tasks of providing technical support to resolve day-to-day network, computer, and peripheral equipment,Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards .Also provied P2P conncetion between Alothaim Markets branches. Show less

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  Integrated Telecom Company (ITC)

  Aug 2018 - now

  Technical Support Engineer

  o Investigating and troubleshooting of complex customers issues, while being responsible to follow up, provide resolution, and verify customer satisfaction.o Resolve problems independently and understand the correct escalation procedures.o Provide reliable technical software repair, diagnostics, testing, and the utilization of remote-control tools.o Follow up with customers and internal teams for issue resolution.