Rakesh Kumar Meena

Experience

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  MTNL

  Nov 2003 - May 2007

  Telecom Engineer

   Adjudged as Best Trainee among the batch of 300 trainees in initial induction program, 2003-04 Managed operations of Customer Service Center for the GSM mobile services Reduced the cycle time by for issue resolution & provisioning of services by re-designing the process flow of handling customer requests resulting in improved efficiency of 20% Led a team of 20 for Operations & Maintenance Center (OMC) for managing the GSM network  Conceptualised & created automation for daily reports on network utilization for reporting and analysis to Senior management Show less

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  Infosys BPM

  Jun 2009 - Jan 2012

  Transition Manager

  Managed end to end Transition with processes over diverse functional areas and Industries covering multiple geographies and multiple domain transition. US Media & Entertainment – Accounts payables & Accounts receivables UK Telecom – Customer payments, Billing, Revenue assurance, Credit referrals, Fraud operations, Procurement reporting and Procurement fraud US Publisher – General ledger, Advertising & Circulation accounting, Credit and Cash App UK Media & Entertainment – Accounts payables & Accounts receivables Australian Insurance provider – Motor and Property insurance claimsConducted Post Implementation review on Transition and created case studies from learning, refined the Transition Methodology and tollgate structure based on new learning Show less

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  Genpact

  Nov 2011 - Sept 2015

  Manager

  Managed end to end Transitions for GE Capital WCS (Working Capital Services) Scoping and feasibility study work at customer site and carried out the project implementation to meet strategic plan numbers for FTE transfers Re-engineering projects on processes of Collections, Cash Application & Reporting with implementation of Enterprise Standards resulting in productivity benefits of $ 450K annualizedRe-engineering Operations for a US Corporate Banking Client in Loan Servicing, Collateral Management and International Trade Services with productivity benefit for cost of 35 FTEs from the total headcount of 300 FTEs of their shared service organization  Actively identified areas to be off-shored with the assistance of external benchmarks and conducted workshops with client stakeholders to design off-shoring solutions Project with Domain Centre of Excellence & Operations teams on identifying and implementing transformative steps in client processes Conducted detailed stakeholder interviews, performed Pareto analysis, identified problem areas and devised targeted interventions to reduce A/C receivables; brought down AR overdue by over 20-25% in all geographies, reduced DSOs for all locations by 20% on average Show less

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  Accenture

  Oct 2015 - Apr 2017

  Transition Lead

   Transformation-Transition management as Program Manager covering multiple geographies  Executed New Delivery Centre set-up for PTP, OTC and RTR process with ~130 FTEs with minimal impact to end business performance, while transforming client's finance organizations and helping drive change across their enterprise Managed Transitions for a reputed Media & Communication client for their entities all across the globe covering R2R - Reconciliation Preparation & Reconciliation Approvals and standardized the process with productivity benefit $ 90K annualized Show less

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  Macquarie Group

  May 2017 - now

  • Vice President

    Jul 2020 - now

  • Assistant Vice President

    May 2017 - Jul 2020