Kiara Castillo

Experience

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  Wintergreens Patio Bar and Grill

  Jul 2015 - Nov 2015

  Busser/ Cashier/ Hostess
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  The Villas at Treetops and Fairway

  Nov 2015 - Dec 2015

  Front Desk Clerk
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  Hampton Inn by Hilton

  Mar 2016 - Dec 2020

  Train employees, recruit, scheduling, On call 24/7, resolve guest complaints in a professional hospitable manner, provide employees with disciplinary action as needed. In charge of posting on the hotel property’s Facebook, Instagram and Twitter. Respond to guest comments and messages in a timely fashion. Inform management of any reviews that should be addressed by management.

  • Front Desk Supervisor

    May 2020 - Dec 2020

  • Social Media Coordinator

    Sept 2019 - Aug 2020

  • Front Office Agent- B Shift Manager

    Mar 2016 - May 2020
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  Hilton Garden Inn

  Feb 2018 - Mar 2021

  Front Desk Agent
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  Homewood Suites by Hilton

  Jan 2019 - Jul 2019

  Front Desk Agent
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  Johnson & Wales University

  Feb 2019 - Jul 2019

  New Student Orientation Leader
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  Johnson & Wales University

  Dec 2019 - Mar 2021

  The Graduate Assistant (GA) represents Residential Life as a key leadership member for a residence hall. They are primarily responsible for assisting with the daily operations of a building, including supervising a front desk staff and serving as a resource to students. The GA also advises a residence hall council, adjudicates and enforces student policies, serves in an emergency on-call rotation, and is required to live in on-campus housing.

  • Residence Hall Director- Graduate Assistant

    Dec 2020 - Mar 2021

  • Resident Assistant - Residential Life

    Dec 2019 - Nov 2020
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  Hampton Inn by Hilton

  Mar 2021 - Feb 2022

  Recruitment and Training Specialist- Front Office

  Responsible for retraining current front desk staff and training newly hired front office staff at the Hampton Inn Stroudsburg/ Poconos. This includes training and supervising Front Desk Agents and Front Office Manager of all brand standards. Assists with desk coverage as needed and requested by management.

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  American Queen Steamboat Company

  Jun 2021 - Aug 2021

  Guest Services Specialist- Shore Excursions

  Book shore excursions for clients over the phone, answer any questions customers may have about their shore excursions, answer phones, return voicemails, move guests up on waiting list create waiting lists for tours, send email notifications informing customers of notifications of changes to their tours they are waitlisted or confirmed for, active on online chat, send out mail, order lunch and assist with other administrative duties as needed.

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  Hilton

  Aug 2021 - Feb 2022

  Coordinator, Sales Support
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  Canopy by Hilton Boston Downtown

  Feb 2022 - Apr 2022

  Human Resources Coordinator

  Assist employees in onboarding process, insert time cards for payroll, scan and send PAF files, translate into Spanish company documents as requested for employees, seek and recruit new talent, assist in other departments such as housekeeping, and front office as needed, Assist Director of Human Resources with other administrative tasks as requested.

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  Textron

  May 2022 - now

  Human Resources Generalist- HR Shared Services
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  Hampton Inn by Hilton

  Jul 2022 - Aug 2023

  Social Media Marketing Manager

  Manage all aspects of social media prlarforms for company from creating a social media calendar, creating and posting engaging content promoting the Hampton Inn Stroudsburg/ Poconos, responding to comments and messages of current, past, or future/prosepctive guests.

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  FoodCorps

  Feb 2024 - Jun 2024

  Regional Recruiter- Massachusetts and Rhode Island