Ivana Jozić

Experience

• 

  Websolutions Agency

  Jan 2019 - Apr 2019

  Product Owner intern
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  LELO

  Jun 2019 - May 2021

  Customer Service Specialist

  - Work in Drupal CMS and Zendesk platform.- Receiving calls and chat messages (working exclusively in English).- Work in logistics (control of goods in the warehouse, communication with customers about order problems, cooperation with logistics departments, sales teams, developers, and content editors).- Continuous and proactive exchange of information with other departments.- Daily communication with delivery services. • Communication with other warehouses.- Work with a GDPR consultant.- Conducting training for new employees.- Writing SOPs for new employees. Show less

• 

  Rochester Institute of Technology

  Jul 2021 - Oct 2021

  ITS & Facility Support

  - Technical support to faculty, staff and students (computers, projectors, video conferencing)- Cost assessment and purchasing of all electronic equipment- Organizing and supervising 3rd party vendors for facility repairs and maintenance- System administration (effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure)- Other administrative duties:1.) creating and monitoring work schedules for student workers,administering student contracts,maintaining physical equipment inventory2.) supervising facility maintenance works3.) ensuring timely certification for all facility related processes4.) keeping track of internal policies Show less

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  Teleperformance

  Dec 2021 - Jan 2023

  - Maintains accurate and up-to-date human resource files, records, and documentation.- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management.- Maintains the integrity and confidentiality of human resource files and records.- Assist with payroll functions including processing, answering employee questions,fixing processing errors, and distributing checks.- Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.- Entrusted with the responsibility of coordinating the international procurement of computer equipment, which necessitated close collaboration with government customs and import authorities to ensure compliance with all relevant regulations and procedures.- Conducts or assists with new hire orientation. Show less

  • Human Resources Assistant

    Sept 2022 - Jan 2023

  • IT Service Desk Professional

    Dec 2021 - Sept 2022
• 

  Blink Away d.o.o.

  Apr 2024 - Nov 2024

  Head of Human Resources

  Recruitment:- Assessment of needs for new employees- Designing a job ad- Conducting interviews and selecting the best candidatesTraining and development:- Planning and conducting training Organization of mentoring programs-Encouraging the development of skills and knowledge of employeesManagement of labor relations:- Maintaining communication between employees and management- Solving conflicts- Implementing organizational policies and ensuring compliance with lawsEmployee records:- Keeping information about seniority, salaries, benefits and performance evaluationsManagement supportPerformance management:- Promotions, disciplinary measures and dismissal of employees- Development of policies and procedures- Development and implementation of policies and procedures related to employeesHuman resource management strategy:- Leading a strategy that supports the organization's goals- Promotion of employee productivity and satisfaction Show less