Johannes Mann

Experience

• 

  BMW Group

  Feb 2013 - Jul 2013

  Internship Student

  Focus on the BMW 3 and 5 in planning of different development stages within the department of Project Management

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  Truma Geraetetechnik GmbH & Co. KG

  Mar 2014 - Aug 2014

  Bachelor-Student in Service

  Topic: Development of a spare parts concept for current products, focused in definition of bundles.

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  Truma North America

  Sept 2014 - Mar 2016

  Service Representative

  - Implementation of a worldwide service strategy in USA and Canada.- Definition, development and implementation of processes in sales, supply chain and service.- Definition, development and implementation of processes between Truma Germany and Truma U.S.- Customizing a CRM software for tickets, tracking serial numbers, reporting customer history, etc.- Quality control of incoming goods in the U.S. warehouse which are received from Germany- Claiming shipping damages to Truma Germany- Contact between Service U.S. and Service Germany related to the spare parts management- Service and sales support on customer service for End User, Dealer and OEMs- Representing the company on conferences Show less

• 

  Truma Geraetetechnik GmbH & Co. KG

  Apr 2016 - Nov 2018

  Process Manager

  - Maintaining and developing QM system with ISO 9001 Certification- Create processes within the organization- Adjust existing processes- Continuous developing of the sales, service and marketing departments- Developing sales and service concept- Internal costs control of the organization development department

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  Leisure-Tec Australia

  Nov 2018 - Oct 2021

  Corporate Services Manager

  - Key contact to German main supplier (Management, Sales, Service, Marketing, Quality Assurance, Business Development, R&D)- Warranty Management- Implementing, developing and maintaining CRM System (cases, activities, company profiles, market research, reports, pricing)- Developing ERP system (pricing, open orders,..)- Developing and implementing service concept- Sales Planning and Forecast

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  Truma North America

  Sept 2021 - now

  • Internal hub and Manager of Inside Sales Team, supporting B2B customers including OEMs, dealers, distributors, and as required end customers (B2C).• Responsible for the overall success of Inside Sales Accounts.• Responsible that Inside Sales Team covers all sales calls and all sales orders and quotes are confirmed accurately and in time.• Work closely with Operations to ensure adequate product availability through ongoing sales funnel forecasting. • Work closely with Business Development to ensure necessary sales information, pricing, packaging and POS materials are available for product launch.• Support in the development of sales forecast for 5-year planning working with Technical Sales, Customer Care and Operations. • Provide ongoing customer and sales team support, via phone and in person, on product and technical attributes to help maintain and grow the business. • Ensure and organize the CRM system on call information, customer info, etc. to provide meaningful information that will help with business trends, prospecting and new OEM sales.• Ensure all customer data in ERP system is accurate and up to date, including price levels, credit limits and payment terms.• Develop pricing models, sales campaigns, and price increases with the Head of Sales ensure overall company profitability. • Distribute, replace, and organize new product data as needed throughout the organization to ensure all current information is being used. Show less

  • Regional Sales Manager - Canada

    Mar 2023 - now

  • Inside Sales Manager

    Sept 2021 - Mar 2023