Desma Smith

Experience

• 

  Kansas City Pediatric

  Apr 2004 - Jan 2006

  Medical Assistant Pediatrics

  Prepared patients for meeting with the doctor by obtaining vital signs and documenting and updating pertinent health information. Ensured the cleanliness, sanction, maintenance of facility, exam rooms, and equipment. Handled the tasks of recording medications, allergies and pertinent laboratory work.

• 

  Sprint

  Jan 2006 - Oct 2008

  Provisioner II

  Coordinated and scheduled time to educate and assist new employees. Provided advice to store representatives about new services and products. Identified, researched, evaluated, and resolved network issues and billing inquiries. Trained store representatives on company processes and procedures to ensure customer satisfaction.

• 

  Apria Healthcare

  Jul 2011 - now

  Researched any overdue account balance that is fully or partial unpaid and followed up by mail or phone. Reviewed claims that were denied for non-payment and underpaid claims. Organized activities for delinquent accounts by preparing information for external collection agencies.

  • Accounts Receivable Specialist

    Jul 2011 - now

  • Senior Account Representative

    Jul 2011 - now