Christopher Bryant

Experience

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  Alzheimer's Assocation

  Jan 2004 - Jan 2007

  Event Manager

  • Planned, Implemented and Coordinated five separate Memory Walk events. While with the Association, I increased the efficiency and profit margin of the these events.• Planned, Implemented and Coordinated an annual Golf Tournament.• Planned, Implemented and Coordinated several other smaller scale fundraisers throughout the year.• Met with and recruited local corporate sponsors and managed their needs and benefits. • Establishing and maintaining our Kintera-driven sites for each Memory Walk. • Training our walkers and volunteer committees on the use of the online event software for walker recruitment and fundraising. Show less

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  American Diabetes Association

  Mar 2008 - Oct 2014

  Manager Online Training & Support

  • Created and evolved an online training program for field staff of a $200 million+ Association with 300+ field staff and 5 fundraising event programs. Primary goal of the program was to familiarize them with end-user and administrative online fundraising and email tools and the eCRM platform. Including the creation of technical manuals designed for field staff with little to no technical background.• Coordinated consolidation of needed resources from a variety of internal departments in order to create online learning classes with up-to-date simulations of the user-interface as well as engagement strategies and professional best practices.• Continually analyzed field usage of tools in order to correctly evolve and grow the training and support program.• Maintained technical training and expertise to keep the program updated while the software used was updated every 90 days.• Spearheaded field support activities to help field staff utilize their tools smoothly and efficiently. This included UIs for event management, distributed content management, and social media.• Managed end-user support to provide direct assistance to our fundraisers.• Supervised small staff to facilitate support needs.• Acted as a liaison between engineers and internal stakeholders.• Assisted the organization’s online social networking and community efforts. Show less

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  CharityEngine

  Oct 2014 - Dec 2018

  Senior Project Manager & Lead Trainer

  • Managed a client account portfolio valued at $40,000 monthly.• Managed, maintained, & grew client relationships.• Managed the implementation process for over 23 clients within the last three years• Spearheaded high-value RUSH requests with project turn-around times ranging from 17 days & up.• Managed and coordinated project teams of web developers, software developers, quality assurance staff, & database engineers.• Planned & coordinated complex dependency-based project timelines.• Developed & tailored go-live training curricula for implementation clients.• Assisted in software beta testing cycle every six weeks to test and verify new product enhancements, features, and bug resolution.• Provided software training for 35+ clients of a variety of sizes ranging from small one employee organizations to enterprise level clients.• Created & improved internal procedures & processes to increase efficiency & success within the Client Services department including Project management best practices, Implementation scope document template & procedures, Go-Live Hand-off document template & procedures, Training curricula & planning worksheets, Deliverable detail worksheets, • Authored & maintained 1,000+ pages of general end-user documentation. Software topics including CRM management, Donation and recurring giving management, Email management, Email segmentation creation & strategy.o Query & Reports management.o Events, Ticketing & Volunteer management.o Peer-to-Peer fundraising management.• Authored 50+ user documents tailored around client requests.• Established service level agreement and escalation procedures, as well as best practices and policies for the client support team.• Managed client support team during initial 6 months of process change.• Trained and managed the on-boarding of all new employees.• Acted oversight and supervisor for all new Project Managers.• Worked on a team to evaluate and implement project management and tracking software. Show less

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  Guidehouse

  Jan 2019 - Sept 2020

  • Senior Consultant

    Jan 2019 - Sept 2020

  • Senior Associate

    Jan 2019 - Jan 2019
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  Euclid Technology

  Sept 2020 - now

  Senior Project Manager