Charlie Gilmore

Experience

• 

  Toyota North America

  Jan 1991 - Jan 2018

  Planned and coordinated the relocation of the Service, Parts and Accessories Division to Plano, TX and completed special projects to support divisional objectives. Managed Toyota, Lexus and Scion National warranty claim processing, policy and publications operations for over 1,500 U.S. and Mexico dealers. Managed national parts and service dealer support programs and sales reporting for the Customer Services Division. Researched factors that influenced vehicle cost of ownership and implemented actions to improve Toyota/Lexus value proposition. Part of a special task force with direct responsibility to develop vehicle grade strategies, pricing strategies, accessory plans, and incentive plans to attract younger buyers to the Toyota brand. Recommended new accessory concepts for future Toyota/Lexus models and led accessory development teams in the implementation of new accessory programs. Managed dealer parts and accessory sales, customer labor sales, warranty compliance, customer relations, marketing and training for assigned districts.

  • Fixed Operations Project Manager

    Jan 2016 - Jan 2018

  • Warranty Operations Manager

    Jan 2006 - Jan 2016

  • Communications and Program Manager

    Jan 2003 - Jan 2006

  • Cost of Ownership Program Manager

    Jan 2000 - Jan 2003

  • Marketing Administrator

    Jan 1998 - Jan 2000

  • Accessory Planner

    Jan 1996 - Jan 1998

  • District Field Manager

    Jan 1991 - Jan 1996
• 

  Razer Inc.

  Jul 2018 - Mar 2020

  Sr. Manager, Global Warranty Operations

  Developed and implemented global warranty policy and established highly lucrative extended service contract programs in the U.S., Canada and Europe.

• 

  Velocare

  Aug 2020 - Dec 2020

  Business Development Director

  Velocare is the industry leading bicycle extended warranty program. Responsible for new business development and managing all aspects of the third party administrator partner, including RFP implementation, partner selection and management.

• 

  Peloton Interactive

  Jan 2021 - now

  Sr. Manager, Global Warranty Operations

  Direct responsibility for global limited warranty policy and extended service contract program development, implementation and P&L.