Ariff Hakimie Ghazali

Experience

• 

  IBM

  May 2009 - now

  • Directed a team of highly technical individuals (developers and testers) through Agile methodology serving worldwide customers that includes technical development, L2 and L3 support, quality assurance, software releases and pre-sales. • Developed a network monitoring software with at least 12 releases yearly with end-to-end process through CI/CD that includes code building, test automation, packaging, and CVE remediation.• Successfully delivered product modernization from on premise (VM based install) to containerized and finally to cloud native. • Led an initiative aimed at boosting the team productivity by leveraging technology with automations.• Strong understanding in telecommunication and general businesses, coupled with strong relationship with telco operators, banking and utilities providers serving world-wide customers.• Experienced in managing low performers and came out with strategy to come out with positive outcomes for both the individual and the team as a whole.• Act as a technical and management escalation point in daily technical support centre operations while providing guidance to internal technical community such as consulting and sales departments.Technology: REST API, Test Automation, Target System Simulator, SNMP, MIB, SOAP, Layer 1, Layer 2 and Layer 3 protocolsProgramming language: Java, Python, Java Script, Unix scripting, Perl, C++Tools: Cypress, Eclipse, GitHub, ZenHub, Node-RED, TestRail, Jenkins, GitLab, JiraApplication/Platforms: Dockers, Kubernetes, Kafka, Postgres, OCP, DropwizardTeam Size: 15 direct reports Show less • Transformed the Agile process for the team using Zenhub and Github as tools for code and project management. Defined the Agile process (scrum, sprint planning, stories and retrospective) for the team in delivering the software. • Led daily scrum with two weeks sprint, task reviews and updates, demos and project related meetings. • Revamped test automation framework. Designed and implemented a new test automation framework using Java and Node-RED. Collaborated with cross-functional teams to identify critical test cases, increasing automated test coverage and ensuring higher product quality. • Facilitated current team issues and supporting team member for their daily tasks ie. proactively identifies and resolves issues and updating management on all team projects. Manages the technical side of the team; involves resource planning, preliminary project meeting, data gauging, design, and project sizing. • Holds frequent team feedback sessions and suggests plans to management to solve current issues. Mentored and managed all interns in the team (9 students) that includes, mentoring them for software design, project updates reporting, coding, problem solving and soft skills.Technology: REST API, Test Automation, Target System SimulatorProgramming language: Java, Java Script, Unix scriptingTeam Size: 6 team members Show less • Developed and designed software integrations for IBM Tivoli Network Manager IP, managing IP devices over layer 2 and layer 3 devices for telco and banking network.• Worked based on three-tier application development process with Agile methodology. This includes product design, managing timeline, defect tracking and source code control. • Simultaneously performed L3 customer support that managed product defects fixing within defined SLA. • Took extra responsibility by mentoring a total of five interns (throughout five years) in the team to deliver automation, data processing tools and product development.Technology: SNMP, MIB, SOAP, Layer 1 and Layer 2 protocols Programming language: C++, Perl, Unix scripting, XMLTeam Size: 5 team members Show less • Programming language - C++, Perl, Unix scripting• Consistent top performer and awarded top 5% employee.• Development and L3 Support of the Network Management Tools for telco network operator in global setup. The software monitors entities on the network (Network Equipment, Servers) using a combination of SNMP, WMI, Cisco IOS and SSH in Unix through the first 3 OSI layers (Physical , Data Link, Network).• Subject Matter Expert with OSS Element Management System (EMS) which then sent to Ontario, Canada to led annual product certification on data collection application (collector).Technology: SNMP, MIB, SOAP, Layer 1 and Layer 2 protocols Programming language: C++, Perl, Unix scripting, XMLTeam Size: 5 team members Show less

  • Software Development, Testing & DevOps Manager | Program & Project Manager

    Jan 2022 - now

  • Team Lead | Scrum Master

    Jun 2018 - Jan 2022

  • Senior Software Engineer

    Jun 2016 - Jun 2018

  • Junior Software Engineer

    May 2009 - May 2017