Fernando Lou Gonzalez

Experience

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  Frontier Communications

  Jan 1995 - Jan 1996

  Cost of Access Auditor

  Validated voice and data network charges to ensure accuracy of payments while reconciling disputed amounts with vendors. Initiated billing disputes to reconcile network traffic discrepancies. Implemented various Access Database queries to expedite invoice verification and reduce manual errors.

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  Frontier Communications

  Jan 1997 - Jan 1998

  Systems Analyst

  Investigated, analyzed and developed technical solutions for CLEC billing systems. Partner with constituents to define ongoing technology needs, ensuring that needs are documented.Work collaboratively with software engineers to define and translate requirements into developed solutions. Manage software development lifecycle (SDLC) activities. Coordinate with internal business partner to document thorough use cases and user stories. Assists in communication of system changes to the broader organization. Follows established procedures and recommend changes to improve process. Show less

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  University of Rochester

  Sept 1998 - Sept 2020

  Works with complex relational databases and external data sets to provide reliable and accurate transaction records to the University financial system. Analyze business system processes using general accounting practices as well as a variety of technical approaches such as testing, design and advanced queries for in depth audit and financial reconciliation. Conduct surveys, write detailed project plans, develop user requirement documentation and assess responses from external vendors. Provide training and guidance to staff. Leads weekly meetings with team members and vendors. Create business content for input to internal groups and leadership. Mentors effective team skills and is involved with other team members as required for task groups or special projects. Part of the Manager on Call team which provides after-hours support and emergency preparedness procedures. Evaluate and recommend new products or changes to existing programs or products oriented toward marketing, education, or services offered to University or department customers. Team Lead for all Mobile service escalations and line of business. Supporting it from both from a financial perspective as well as account management. Show less Works closely with the Senior Leadership, Managers and end users to provide data driven reporting to meet the various needs of the organization. Reporting is run daily/weekly/monthly/yearly to closely track metrics and progress of ongoing projects and daily operations. Provides business improvement recommendations to Leadership based on data driven audits and custom reporting.Supports and uses all business software (Access/SQL database, web pages, scripts, SharePoint, MS Office, etc.) to ensure a robust technical environment that meets department requirements of URMC staff and Enterprise wide initiatives. Show less

  • Sr. Methods and Procedures Analyst

    Dec 2018 - Sept 2020

  • Sr Programmer Analyst, Enterprise Training

    Jan 2008 - Dec 2018

  • Sr Communications Engineer, Information Technology Services

    Sept 2004 - Dec 2008

  • Communications Analyst / Webmaster, Information technology Services

    Sept 1998 - Sept 2004
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  The MIL Corporation

  Oct 2020 - now

  Sr. Technical Program Analyst

  Analysis of financial systems, requirements gathering, authoring design documents, performing system testing, and analyzing and reporting the information necessary to support software releases through the project lifecycle. • Analyze complex problems, develop and document alternate solutions• Draft requirements documents• Perform and document results of "what-if" analysis• Draft SDLC requirements documents• Draft network design documents• Draft proposals to resolve systems and business process issues• Work with clients to review test plans to verify adequate coverage of business processes and to ensure the business requirements are satisfied by the system• Provide subject matter expertise on software functionality and business processes• Provide Product Management deliverables to aid the project manager and team in establishing shared expectations for a successful project• Perform routine monitoring activities and report on the status of the project across all lifecycle phases and at significant milestones• Works with various teams to define the strategic direction of the product.• Design and lead the product roadmap by managing goals versus expenditures.• Connect with end users to understand their end-to-end business processes, pain points, and priorities to assist product development strategy and managing expectations.• Partner closely with Developers to drive product delivery. • Understand current industry trends to help guide future product development and drive innovation.• Facilitate timely, data driven decisions to support project stakeholders, delivery partners, and operational teams.• Expertise with MS Office (Project, Word, Excel, PowerPoint, Outlook, Visio).• Experience with the Software Development Life Cycle methodologies (Planning, Requirements, Design, Software development, Testing, Deployment, Operations & Maintenance). Show less