Neetu Sharma

Experience

• 

  Airindia Limited

  Dec 2011 - Feb 2015

  Customer Support Specialist

  • Handling custom clearance, crew & RR handling during flight departure.• Guest handling, escorting, assisting the passengers for boarding in liaise with the airlines.• Preparing general manifest report for the flight including detail such as passenger counts upon flight departure.• Submission of general manifest report to clearance department on daily basis.• Handling lost and found items. • Making property irregularity report (P.I.R & D.B.R.).

• 

  HDFC Bank

  Aug 2015 - Dec 2016

  Collection Officer

  • Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.• Close specific number of collection accounts each month to meet assigned target.• Maintaining customer files data on regular base.• Attend educational programs for professional growth and skill development.

• 

  Ayesa

  Jan 2017 - Aug 2018

  Human Resources

  • Employee Induction/Communication of Corporate Policies: Responsible for conducting induction for the employees and updating them with the corporate policies.• Completing joining formalities of new employees.• Issuing Appointment letters, new salary account opening.• Taking care of job timings of all employees through biometric machine, Attendance & Leave administration and Payroll software.• Take care of PF & ESIC work through consultant and working on employer pf login for office purpose.• Take care of mediclaim policy for the employees.• Circulation of resignation of an employee and its acceptance, to all the departments to collect No dues certificate.• Responsible for grievance handling & organizing employee engagement activities, event management, organizing farewell party, festival celebration and office parties etc.• Responsible for enforcement of all disciplinary measure like issue of Show cause, Warning, Actions against Absconding/missing employees and issue of Termination letters.• Ensuring a proper investigation before any disciplinary action. Show less

• 

  CoinTribe Technologies

  Nov 2018 - Nov 2020

  Collection Team Leader

  • Assisted to resolve delinquent accounts for collection of due payments.• Manage all location’s business loan collection & YES bank all location’s OD collection.• Consistency Monitoring For the collection field team & prepare collection MIS .• Coordinated with customers to establish reasons for nonpayment.• Developed collection strategies to reduce all business losses.• Performed research on skip tracing system to locate customer.• Updated all customer information such address changes or telephone number.• Achieve collection target 0 Bucket every month’s . Show less

• 

  CARS24

  Mar 2021 - Dec 2023

  Handling Location Noida,Faridabad, Lucknow Consumer Finance Consumer Finance

  • Team Leader

    Jun 2022 - Dec 2023

  • Consumer Finance Advisor

    Mar 2021 - May 2022
• 

  RBL Bank

  Dec 2023 - now

  Insignia Service Manager