Hassan Faisal

Experience

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  AVIS Rent A Car UAE

  Jul 2007 - Apr 2012

  Customer Service Representative

  • Assist customer with their question and complains and provide general .information.• Making booking for passenger pickup and drop at airport.• Responsible for establishing rapport and giving quality support to the customer.• Assisting clients in scheduling technicians and payments through online.• Provide smooth transfer for first and business class passenger.• Handle Emirates Airline famous guest and V.I.P and S.M.T.• Responsible for preparing shift report for Operation Manager. Show less

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  Progressive Computer FZE

  Apr 2012 - Jun 2013

  Assistant Sales Manager

   Involved in managing office relocation from Dubai to Africa Proposed and gained the company’s Main Board acceptance to revised bonus schemes for sales staff. Reduced costs by merging software technologies through different departments. Involved in developing a new sales incentive scheme that was adopted across our company. Responsible for forecasting market trends. Making sure products and services are supplied to customers on time. Involved in the training of new sales staff.Increased average monthly direct sales from 150,000 to 220,000 Show less

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  Living spare parts

  Apr 2012 - Nov 2012

  Parts Manager

  • Handled the tasks of analysing sales, expenses and inventory monthly to achieve goals of profit• Analysed the operation of the department and provides technical assistance to the employees of automobile parts• Attends managers meetings and conducts weekly meetings for the automobile parts sales department• Handled the tasks of monitoring and supervising daily reports• Developed, enforced and monitored set guidelines for working with customers to ensure customer satisfaction• Responsible for supervising stock order procedures• Ensures that the same high level of quality service is provided to internal and outside dealership customers• Marketing on the Social Media for the Growth of business • Export and import part from china , turkey , Romania Show less

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  Avis Rent A Car UAE

  Aug 2014 - Dec 2015

  • 10 years’ Experience with upgraded VTS system and handle more then 400 cars. • Successfully schedule monthly staff rosters, considering workload distribution and staff availability, to ensure optimal coverage and operational efficiency.• Develop and issue workplace policies, including safety policies, to establish clear guidelines and promote a safe and secure working environment for all employees.• Manage and ensure the integrity and accuracy of data across all relevant accounts under my supervision, implementing measures to maintain data quality and consistency.• Responsible for organizing and leading monthly meetings with clients, department heads, and operational teams, facilitating effective communication and collaboration to address key issues and ensure alignment.• Strictly adhere to all company procedures, guidelines, and systems to maintain consistency and uphold operational standards.• Willingly and diligently carry out any additional responsibilities assigned by management, including being on-call as needed to address operational requirements and emergencies.• allocation to meet their specific needs and preferences.• Supervise and provide training to new staff members, ensuring they are equipped with the necessary skills and knowledge to perform their roles effectively and efficiently.• Conduct regular inspections to ensure staff grooming standards are met and maintain cost-safe planning strategies for non-peak days, optimizing resource allocation while minimizing expenses.• Handle the Drivers KPI for the contract Show less • Make a duty sheet for the All chauffeurs shift• Planning for the recourse as the contract Requirement.• Daily meeting with Client and handle the complaint• Always be in touch with Fleet Department• Made a shift Policy for the chauffeurs and the Staff• Weekly report send it to the Operation Manager• Make a plan for the peak hours’ time and weekend• Meeting with the team and communicate with the other department• Strategic Planning for existing and future contract • Meeting with the Car Suppliers* Al Futtaim * Gargash• Managed more the 900 chauffeurs and 145 staff transportation Pick up and drop off Show less

  • Senior Opreation Superintendent

    Jul 2014 - Dec 2015

  • Recourse and Planning Superintendent:

    Aug 2014 - Nov 2014
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  Emirates

  Jul 2015 - Dec 2020

  Supervisor
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  Hunter power

  Aug 2020 - Jan 2021

  Cryptocurrency analysis

  sale and buy the currency online and trade it for my client with long investment .Build an Data for the Next 10 years

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  Serco

  Jul 2021 - Jun 2023

  Guest Experience team leader / Dubai Airport Contract

  • administration Support with the New Contract in DXB Airport • Provided exemplary leadership by coaching and mentoring Airport staff, helping them develop their skills and excel in their roles.• Implemented effective strategies to improve communication, decision-making, and situational awareness among team members, contributing to a cohesive and high-performing workforce.• Safety Procedures Enforcement• Vigilantly enforced and upheld safety protocols, including strict adherence to air traffic control regulations and procedures.• Conducted regular inspections and audits to identify potential safety risks , PR implementing measures to mitigate any identified hazards.• Collaborated with the AOCC to meticulously plan and coordinate deployments, ensuring swift and effective responses to various operational issues.• Actively participated in meetings with shareholders at Dubai International Airport (DXB), contributing valuable insights and recommendations.• Leveraged my expertise and experience in airport control management to discuss operational strategies, key performance indicators, and future development plans.• Successfully managed air traffic during significant events and busy travel seasons in 2021 and 2022,2023 demonstrating exceptional organizational skills.• Devised and implemented traffic management plans, optimized runway utilization, and fostered effective collaboration with airlines and ground service providers to handle the increased workload seamlessly.• Coordinated seamlessly with relevant stakeholders, including emergency services, airlines, and airport authorities, ensuring a rapid and organized response during critical incidents.• Assisted in the governance and coordination of resources for new contracts or projects within the operation department.• Contributed to resource allocation, budget management, and overall project planning and execution, ensuring successful outcomes. Show less

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  Al-Futtaim

  Sept 2023 - Feb 2024

  Logistics Coordinator

   Plan and co-ordinate logistics operations liaising with customers, internal stakeholders, suppliers, logistics Monitor quality, quantity, delivery times, and transport costs Implement all processes to agreed standards and targets and support continuous Update and report on delivery, inventory levels and dispatch requirements Make recommendations in relation to optimal transport modes, routes or frequencyprovide units for Rental Branch Manage Fleet orders and arrange stocking of cars and equipment to ensure they meet needs Plan and track Rental unit of final products according to customer requirements in Dubai and Abu Dhabi  Recruit and logistics staff (e.g. car driver's) according to availabilities and requirements Arrange same-day for the unit are need it for the booking client  Manage and co-ordinate logistics including arranging transport, storage, delivery and arrange administration between suppliers and customers Resolve problems concerning transportation, logistics systems, imports or exports or customer issues and refer to manager if and when required Monitor stock movements Utilize and input to IT systems in place, developing new working methods when appropriate Plan and co-ordinate logistics operations liaising with customers, internal stakeholders, suppliers, logistics providers and transportation companies Show less

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  Tesla

  Mar 2024 - now

  Delivery Advisor