Michael Armbrust

Experience

• 

  Bridgestone Americas

  Nov 2001 - Jan 2025

  Over the course of my career, I advanced into progressively senior roles in IT, where I played a crucial role in automating and optimizing asset management processes. I managed the team that collaborated with the ServiceNow implementation to integrate assets into the configuration, which enabled SCCM to automatically detect machines and populate the asset database, significantly improving the efficiency of asset tracking and warranty management. This process was later adopted globally across multiple LLCs to enhance asset tracking and reporting standards.In these roles, I developed and executed policies and procedures to manage the entire asset lifecycle, from acquisition and deployment to tracking, maintenance, and decommissioning.By overseeing the procurement operations for Bridgestone IT, I actively supported my team to ensure timely purchase orders were submitted and managed effectively, while optimizing procurement processes to reduce workload and enhance overall efficiency.Key Achievements:• Spearheaded the integration of technology request processes into ServiceNow, leading to streamlined tracking and automation for all technology requests.• Improved asset management accuracy by building and configuring the ServiceNow database, eliminating the need for error-prone Excel spreadsheets.• Led the RFP process for selecting a new hardware vendor for Bridgestone, resulting in reduced costs and improved vendor performance.• Refined IT purchasing procedures, increasing both efficiency and compliance while ensuring timely procurement of critical hardware.• Managed a $2.2M asset budget, optimizing asset allocation and financial planning, ensuring that resources were used effectively and aligned with business needs. Show less In my previous role, I developed and implemented customer support strategies that significantly improved response times, service efficiency, and overall client satisfaction. By fostering strong relationships with business leaders, I ensured that IT support was closely aligned with business objectives, allowing us to proactively address evolving needs and challenges. Regular meetings with Business Relationship Managers (BRMs) and Business Analysts (BAs) kept me informed on current and future business requirements, enabling the IT team to provide services that truly met those demands.To enhance the user experience and service efficiency, I launched several initiatives, including the Bridgestone Concierge and Task Bar services for Bridgestone Americas. This involved creating a dedicated support service for executives, offering 24/7 direct IT support without the need for reliance on the Service Desk. This service not only eliminated Service Desk calls but also improved the leadership team's perception of IT support by providing personalized, responsive assistance.Key Achievements:• Windows 10 Rollout: Coordinated with business units and technical teams to accelerate Windows 10 deployment, ensuring smooth and timely upgrades during key business events.• IT Infrastructure Modernization: Managed large-scale migrations from Windows XP to Windows 7 and eventually to Windows 10, improving the organization’s IT infrastructure and ensuring compatibility with modern systems.• Team Leadership: Successfully managed and mentored a geographically dispersed team of 27 professionals, ensuring high performance and continuous development.• Financial and Resource Management: Effectively managed a $500K budget, optimizing financial planning, resource allocation, and operational efficiency.• Leadership Development: Strengthened leadership capabilities within the team through targeted coaching and training, fostering a culture of growth and accountability. Show less

  • Lead Process Owner - Hardware Asset Management & Procurement

    Nov 2019 - Jan 2025

  • Client Support Manager

    Nov 2001 - Nov 2019