Ibrahim Ahmad

Experience

• 

  Lebanese Red Cross

  Jul 2017 - now

  • Working with the ICT Manager in the development and implementation of ICT architectures to support the needs of LRC, consistent with the IT strategy.• Review business requirements analyses for BI, decision support, process efficiency tools and GIS.• Prepare technical requirements analyses for BI, decision support, process efficiency tools and GIS.• Design, develop, configure, support and training applications, visualizations and data collection processes to support business analysis, process efficiency and decision making as per required specifications.• Establishes and manages GIS database structure, tables, forms, and reports for GIS datafor all departments.• Work on the development and transition of dashboard(s) to PowerBI.• Provide timely and responsive client support for Business intelligence reports, decision support and process efficiency tools.• Compile statistics for monthly report as directed by the ICT Manager.• Manage and Attend training seminars internally and externally abroad.• Participates in LRC data audit and data quality assurance. • Coordinates with other staff to develop materials needed for public meetings, workgroups, council meetings, and other meetings as needed. Show less • Create and implement policies and procedures for data management.• Determine methods for quality data collection.• Working on enhancing the sophisticated reporting systems through exploration of new innovation and latest technology in the field of data collection tools, data visualization tools and analysis. • Design, develop and implement systems and databases for storing and accessing geospatial data.• Building Dashboards, interactive reports, and compelling visualization using Microsoft Power BI.• Support departments in the daily use of data systems.• Extract reports and data when needed.• Monitor and analyze information and data systems.• Evaluate the performance of data systems.• Research and test new data sources, software, and organizational tools. Show less • Diagnose hardware and software problems and replace faulty components.• Perform data backups and disaster recovery operations.• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software and all configurations.• Developing new innovative solutions for effective service delivery, these include: o Reporting tools (FTO Reporting tools & DRR Reporting tools & MSD Reporting tools). o Operational Dashboards, Insight Dashboards. o Business Applications (Asset Tracking, Services Tracking, Purchase Management System, …) o Business Intranet Sites with Office 365 Integration, O365 PowerApps Application (MSD Intranet Site, BTS Incidents Management System, IT Equipment Catalog). Show less • Providing IT support (Equipment, and infrastructure) within the ICT department and all users throughout the organization including other branches of the Lebanese Red Cross and their partners.• Fixing and following-up issues related to IT office-assets (Desktops/Laptops, IP telephony, Printers, Access points…) and troubleshooting issues related to network (reachability, and other network traffic issues) in response to direct contact or tickets logged to the tickets-system.• Helping to develop and maintain applications on Office 365 (SharePoint, Access Web App, and Power BI)• Creating and managing users on Active Directory, Microsoft Azure, Microsoft office 365 admin and on the IP Office management system (Avaya).• IT asset management.• Configuring, installing new equipment (Servers, NVR, IP-Phones, printers…) and performing the backup.• Exploring and Documenting deployed systems.• Employee training (includes creating tutorial documents). Show less

  • Geographic Information System and Business Intelligence Specialist

    Jan 2020 - now

  • Data Entry Clerk

    Aug 2018 - Dec 2020

  • Geographic Information System and Data Management Specialist

    Jan 2019 - Dec 2019

  • Information Communication Technology System Administrator

    Jan 2018 - Dec 2018

  • Information Communication Technology Support Officer

    Jul 2017 - Jan 2018