
Lakshya Tiwari
Workforce Management Analyst

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About me
RTA - WFM TELEPERFORMANCE
Education

Kendriya Vidyalaya
-Bachelor of Commerce - BCom Business/Commerce, General
S S Jain Subodh P G College, Jaipur
2018 - 2021B.com Accounting
Experience

Teleperformance
Aug 2019 - nowWorkforce Management Analyst
Licenses & Certifications
- View certificate

The Service Value Chain and General Management Practices
SkillsoftMar 2024 - View certificate

Developing a Mindset of Growth and Learning
SkillsoftNov 2023 - View certificate

Key Concepts and the Four Dimensions of Service Management
SkillsoftMar 2024 - View certificate

Service Desk, IT Asset, Service Configuration, and Change Control Management
SkillsoftMar 2024 - View certificate

The Guiding Principles of the Service Value System and Continual Improvement Model
SkillsoftMar 2024 - View certificate

ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftMar 2024 - View certificate

Event, Incident, and Problem Management
SkillsoftMar 2024 - View certificate

ITIL® 4 Foundation: Introduction
SkillsoftMar 2024 - View certificate

Release, Service Level, and Availability Management
SkillsoftMar 2024
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