Foman Robinson

Experience

• 

  Joint Logistics Managers Inc

  Dec 2013 - Mar 2014

  Warehouse Specialist

  As a federal contractor, I provide inventory and property management services to the Veteran's Adminstration's IT Property Management Division. Responsible for processing inbound and outbound servers, routers, switches, laptops, iphones, etc, into Excel spreadsheets for intake, distribution or storage.

• 

  HireStrategy

  May 2014 - Jan 2015

  Desktop Field Support

  • Support 10,000+ engineers, lawyers, HR and support staff • Windows 7 and Office 2010/365 environment • BNC Remedy ticketing • HP, Dell, Cisco (IP phones) & Blackberry hardware • Train multiple new technicians • Cisco UC, WebEx, MS Lync & Adobe Acrobat software • Resolve BSODs, network connections, COTS/proprietary software issues, docking stations, performance issues, etc.

• 

  Mindlance

  Apr 2015 - Aug 2015

  Desktop Support/Customer Engineer

  Support to 1,000+ users at the American Red Cross headquarters.Troubleshoot end-user hardware and software issues. User account management in Active Directory. Configuration management using SMS (Server 2003) and SCCM (Server 2008). Research and document IT issues using Remedy ITSM and SRMS. Service Dell and HP laptops and PCs, Konika-Minolta and HP printers, Cisco, Polycom and Avaya IP phones. Resolve BSODs and network connections.

• 

  Distributed Information Technologies, Inc.

  Aug 2015 - Nov 2015

  Desktop Support Analyst

  Troubleshoot end-user hardware and software issues. Configure laptops for agency-wide guest and LAN WiFi access. Manage user and computer accounts, and Group Policy using Active Directory. Respond to issues using BNC Remedy ticketing system. Configure and troubleshoot McAfee DAR/Endpoint Encryption, like autoboot and console recovery. Deploy and utilize mobile device management. Manage corporate email systems using Gmail for Work.

• 

  Sharp Solutions, Inc.

  Nov 2015 - Feb 2017

  Network Engineer 1/On-site Team Lead

  Operate in a multi-component NOC. Use knowledge of OSPF, EIGRP, BGP, IPSec, SSL, VRF, ISAKMP and other routing technologies. Actively monitor for network outages using the Spectrum Network Management System. Create and update Remedy tickets in response to network incidents at various sites. Console into routers using Xceedium to verify WAN connectivity and configuration, and check logs for errors. Communicate with various sites and telcos to keep updates concurrent. Troubleshoot configurations and escalate when needed. Show less

• 

  TEKsystems

  Feb 2017 - Jun 2018

  Senior IT Support

  Support VIP client users with conference room virtual meeting setup, including but not limited to: AV hardware setup, mobile device management, web and Skype/WebEx/AT&T Webmeeting conferencing, and PC break/fix supportProvision and manage user and computer accounts in Active Directory, MS Exchange and Lync (Skype for Business) ManagementAdminister and maintain user accounts/subscriptions in Office 365Remote support using TeamViewer 12 and SimpleHelpManage software and OS deployments with SCCM 2012Troubleshoot LAN connectivity Show less

• 

  TEKsystems

  Jan 2019 - Dec 2019

  IT Support Specialist

  • Maintain established service level agreements to meet customer/client demands while providing high-level support and first-call resolution• Support VIP users with conference room virtual meeting setup, including but not limited to: AV hardware setup, mobile device management, video conferncing via Zoom and Skype, and PC break/fix support• Provision and manage user and computer accounts in Active Directory• Monitor, track, work and update incident tickets using SAManage• Provide remote support using GoToAssist• Troubleshoot LAN/WAN connectivity like TCP/IP, DHCP, DNS, wireless, ethernet cable testing, internet browsers, 'CMD' prompt• Manage and improve operating system, hardware, and application performance • Secure client systems using IPS/IDS as well as anti-virus and malware/spyware protection software • Migrate client users to new systems by cloning, imaging and system backup/restore • Coordinate with vendors for software specific account setup or troubleshooting Show less

• 

  Take2 Consulting, LLC

  Dec 2019 - Mar 2020

  Information Technology Support Specialist

  • Provide technical support to 150+ users and ensure proper maintenance of hardware, software and peripherals• Manage users, computers and mobile devices using Active Directory, Azure Active Directory and Microsoft Intune• Respond to service requests and track inventory using Spiceworks Help Desk• Provide remote support using TeamViewer• Complete assignments using Agile workflow