Andres Vega

Experience

• 

  TeleTech

  Jan 2010 - Sept 2011

  Customer Service Representative

  Brindar soporte básico a hogares vía telefónica con problemas de internet, cable y teléfono. Además tenía que brindar información de facturación así como ofrecer alguno de estos tres productos a las cuales daba soporte.

• 

  Aegis

  Jan 2012 - Jan 2013

  Fraud Analyst

  Verificar la autenticidad de compras hechas por internet, para evitar fraude de tarjetas de débito o crédito.

• 

  Sykes

  Dec 2013 - Jun 2016

  Cisco TAC

  Doy soporte en soluciones VPN como en túneles de lan a lan y acceso remoto. I provide support(troubleshooting) in VPN solutions such as tunnels lan to lan and remote access.

• 

  SYKES Costa Rica

  Dec 2013 - May 2016

  VPN Network Engineer Tier 2

  I helped with the implementation and troubleshooting of VPN solutions such as remote access using Anyconnect software running SSL or IPSec on computers running Windows and MACs, as well as on mobile devices running OS and Android. Additionally, I helped with site-to-site, also known as lan-to-lan VPN tunnel using IPSec protocol between Cisco routers and Cisco ASA firewalls interacting sometimes with some other third-party vendors

• 

  AT&T

  Jun 2016 - Sept 2021

  Security Network Engineer Tier 3

  I provided support for multiple Firewall vendors such as Checkpoint Firewalls, Cisco ASA Tipping Point IPS, and Cisco Source Fire Need to diagnose and resolve possible issues and changes on the units described before.

• 

  IBM

  Sept 2021 - now

  I work in the implementation, planning, and upgrading of a network security policy across my customer network. Troubleshooting network architecture and making recommendations for system findings.The network security devices that I have experience with are brands such as Cisco, Checkpoints, Fortigate, Palo Alto Firewalls, and IPS.

  • Network Security Tech Lead

    Nov 2024 - now

  • Senior Security Administrator

    Sept 2021 - now