Vanessa Kruger

Experience

• 

  Bradesco

  Oct 2007 - May 2013

  As an Account Manager I used to manage a portfolio of accounts ( ~BRL 4k to 9k) supporting costumers with all all financial matters relating to bank offerings and services.Responsible for: - Build and maintain strong, long-lasting customer relationships-Propsecting potential clients-Offer bank services and products accordingly to costumer´s profile and needs- Selling bank services and products Skills:- Good communication skills- work under pressure- Negotiation skills- Knowledge of banking products- Strategy to reach targets Show less

  • Account Manager

    Jan 2012 - May 2013

  • Administrative Supervisor

    Oct 2007 - Jan 2012
• 

  W Publishing

  Jan 2014 - Apr 2015

  Administrative Manager

  At this role I offered support to all English schools from the group (around 26 at the time), regarding adminsrative and financial necessities.Responsible for:- Raise invoices - Employees payout- Organize and schedule meetings - Order office supplies- Monitor costs and expenses to assist in budget preparation- Make profit division for the Company owners

• 

  Booking.com

  Apr 2015 - Nov 2020

  As a Risk Specialist, I am part of a global team, responsible for managing the risk of bad debt by supporting the business through control, analysis and strategic implementation.Responsibilities:-Support Booking.com BV in performing and improving existing processes effectively, to mitigate risk and reduce bad debt-Liaising with Collecting Agencies to maximize recovery-Perform internal audit controls- SOX Controls-Identify, analyze and interpret trends or patterns in data sets-Support the Company in setting measures, monitoring, controlling and mitigating risks-Train credit controllers on Credit Risk guidelines, policies and procedures.-Communicate effectively and proactively with internal and external stakeholders on significant issues. Show less - Train, assist and accompany(new) employes- Support the Credit Control management and liaise with other departments;- Drive and monitor daily Credit Control activities- Contact key costumers regarding overdue accounts - Monitor key overdue debtors- Minimize overal DSO- Communicate proactively and clearly with internal and external customers on significant issues- Handle ad hoc projects, whenever required- Act as a primary resource for questions before escalating to Team Leader Show less As a Credit Controller my reponsabilities were:- Credit management of a portfolio of accounts invoicing ~USD 1MI monthly- Ensure cash collection targets are met each month- Minimize overall DSO and uncollectible accounts- Negotiation with partners in order to ensure cash collection within the month - Provide support and trainings to partners regarding B.com's system and tools- Ensure that allocation issues are handled properly and in a timely manner- Credit risk procedures- Recognize risks and critical cases and act proactively to solve them; escalate them when applicable- Strong collaborative relationship among B.com’s departments- Build a strong relationship with partners Show less

  • Senior Global Risk Specialist

    Jan 2018 - Nov 2020

  • Senior Credit Controller

    Apr 2016 - Jan 2018

  • Credit Controller

    Apr 2015 - Apr 2016
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  Adyen

  Dec 2020 - now

  Joined Adyen to build and grow the card scheme compliance team in LATAM As such, I am responsible to ensure both Adyen and merchants comply with local and global card scheme rules and also liaise and build relationship with all card schemes.Partner with internal and external stakeholders to meet and inform about relevant changes on card scheme rules.Assess changes on the payment industry and measure impact on Adyen's policies.Work with tech and product team to launch compliance releasesReport on non-compliance notifications, mitigate risks and meet card scheme rules. Show less

  • Compliance Officer

    Jul 2023 - now

  • Team Lead LATAM- Card Scheme Operations

    Aug 2022 - Jul 2023

  • Card Scheme Ops Specialist

    Dec 2020 - Aug 2022