Fadi Rezqallah

Experience

• 

  United Nations Volunteers

  Feb 2005 - Jan 2006

  IT coordinator

  Coordinator for “Computer for Community Development Program"

• 

  Sharek Youth Forum

  Feb 2006 - Apr 2007

  Project Manager

  Responsibilities & Achievements:Oversaw the successful execution of “Practical Work Experience” project by facilitating links through round table events and networking support between youth and private sector.• Developed and planned project activities in line with current proposal and log frame.• Monitored and followed-up the implementation of the project. • Supervised and reviewed the annual reports. Archived all the project related documents.

• 

  Ooredoo Palestine

  May 2007 - Jan 2010

  Responsibilities:Hired as the first employee in the international roaming department to establish the department from the scratch and formulated the needed policies & procedures for international roaming business as the company was in the startup phase.• Coordination: Responsible for Coordinating all cross functional teams for roaming planning (IREG/TADIG tests)• Agreements: Conducted aggressive commercial/technical agreement negotiations with global roaming partners.• Projects: Established International SMS solution for Wataniya Mobile subscribers through a Hub service provider before the commercial launch of company to facilitate customers with wider international SMS coverage prior to bilateral roaming agreements. Worked with Dual IMSI broker and three roaming hubs (Orange Hub, Vodafone Hub, Link2One hub) to provide roaming platform solution enabling Wataniya Mobile subscribers for instant roaming.• Operations: Looked for daily & operational issues connected with International Roaming.• Reports: Prepared monthly reports for Management to highlight international roaming progress & revenues Show less Oversaw the successful execution of all WM launch projects at the Program Management Office (PMO) within boundaries of the negotiated cost, schedule and requirements. Proudly, was among an elite team of innovators that made launching second mobile operator in Palestine a successful story. Responsibilities & Achievements:• Developed and maintained the company’s project management framework and tools for project execution, and liaised between departments to ensure delivery. • Implemented program management systems and tools on a variety of projects, covering commercial and technical areas of the WM launch portfolio i.e. product development, sales & distribution network establishment, switching and access roll out, and billing system deployment. • Developed full-scale project plans, managed projects from beginning to end including project reporting, communication channels, User Acceptance Testing UAT in addition to the development of Testing approach and methodology. • Planned and scheduled project timelines and milestones, tracked and followed-up of requisite deliverable and proactively managing changes in project scope, and issues log. Show less

  • Roaming Coordinator

    Feb 2008 - Jan 2010

  • PMO assistant

    May 2007 - Jan 2008
• 

  Ooredoo Palestine

  Mar 2010 - now

  I developed and executed action plans to capitalize on new market opportunities, resulting in the successful introduction of the SOHO segment. I also implemented improvements to systems and processes to increase service efficiency and enhance the customer experience. I established ambitious sales objectives by forecasting and creating annual sales quotas for various regions and territories, and projected expected sales volume and profit for existing and new products.As a Sr. manager, I provided exceptional leadership, coaching, and direction to my team. I trained, developed, and motivated employees in sales skills, product knowledge, teamwork, time management, competitive knowledge, and career goal attainment to achieve team and individual goals. Through my guidance, my team consistently exceeded expectations and achieved outstanding results.I was also responsible for preparing comprehensive monthly reports for management to showcase progress, achievements, and areas for improvement. These reports were instrumental in driving decision-making and driving the organization's growth and success. Show less I was responsible for developing and executing a comprehensive Wholesale & Postpaid strategy that aligned with the overall marketing plan. I effectively managed the roadmap, ensuring that all initiatives were aligned with business goals and objectives.I possessed strong financial acumen and was responsible for setting the annual budget for the Roaming/Wholesale/Postpaid functions, including both OPEX and CAPEX expenditures. I was responsible for creating accurate and detailed budgets, forecasting, and ensuring that the financial resources were allocated in a way that maximized the return on investment.I was a hands-on manager, and effectively led a team of 8 subordinates. I provided guidance, support, and mentorship throughout the product development process, ensuring that the customer experience was at the forefront of all decision-making. I assigned tasks, provided direction, and closely monitored progress to ensure that all tasks were completed on time and to a high standard.I was also responsible for preparing detailed and insightful monthly reports for management that highlighted progress, revenues, and areas for improvement. These reports played an instrumental role in driving decision-making, enabling the organization to make informed decisions and drive its growth and success. Show less Responsibilities & Achievements: • Strategy & Revenue: Developing segment strategy by managing the segment proposition road map in line with the overall segment-marketing plan. Responsible on develop, implement and track marketing initiatives with impact on customer acquisition and revenue across corporate and consumer segment.Achievement: after a couple of months from taking the position, the revenue has been increased by 20%. I got many rewards from my company and letter of appreciation since the positive dramatic change. • Financials: Setting the annual yearly budget (OPEX & CAPEX) for postpaid functions. Responsible of preparing the monthly budget and the forecasting. Achievement: Reduce the budget by 5% through multiple cost initiative reduction. • Market trends: Identifying and tracking market trends in major areas (e.g. mobile/fixed, internet, data and voice services) using external or internal data sources. This involves market research and internal analysis to understand the segment needs and behaviors, ensuring that existing and new propositions are effectively managed through their life cycles and continue to hit the required revenue targets, tracking the results of marketing initiatives through regular reports/analysis and identify and implement adjustment measures, if necessary.Achievement: Initiate & responsible from A to Z of two main postpaid products. The acquisition has been increased by 12%.• Management: Managing the team and supporting the product development team with inputs throughout the product development process, ensuring the segments’ customer experience is kept paramount through this process. Assigns work, provides direction to the team (4 subordinates) and ensures that assigned tasks are completed.• Reports: Responsible of preparing monthly reports for management to highlight the progress & revenues. Show less Responsibilities & Achievements: • Strategy: Formulating roaming strategies, KPI’s, business plan and budge by Driving all major roaming projects like roaming fraud system, revenue assurance, steering, Bon voyage, Feel@home etc...• Revenue: Monitoring Roaming revenues and related KPIs; Track market trends, product growth, market share, and competitive offerings.Achievement: Achieving all the revenue targets and increase the roaming profit by 5%.• Reporting tools: Developing, maintaining and improving reporting tools in order to perform in depth analyses of outbound roamers and visitors’ behavior. Moreover, building business cases for wholesale roaming discount agreements with potential groups or individual roaming partners.Achievement: Reducing cost by 8% during the three years. • Retail side: Managing national and international roaming business on the retail side by launching special promotions to stimulate usage and revenues plus keeping an eye on competition in the market. Achievement: Initiate more than 10 campaigns that increase revenue. • Projects: Project Manager for introducing special roaming services, bundles and prices within the Gulf and Arab region as part of the initiative of parent company. Point of contact for the group to coordinate on a group level with other GSM operators around the Globe for potential opportunities & projects. Achievement: Launched roaming service with three international roaming hubs. Launched GPRS prepaid roaming for the first time in Palestine. Show less Responsibilities & Achievements:• Operations: Run Wataniya Mobile roaming department operations, commercial and marketing activities. Furthermore, provided expertise to management and other departments with relation to Roaming and set-up requirements. Created a cross-functional task force encompassing engineering, billing, pricing, customer care and commercial to ensure that the necessary skills set is available for roaming related activities. • Agreements: Negotiated with worldwide GSM operators internationally to ensure that the timeframes required to set up roaming agreements have been substantively reduced. Negotiated in cooperation with Ooredoo with prospective Data Clearing Houses, Signaling & GRX carriers to ensure that Wataniya Mobile avails of competitive rates and services.• Coverage: Identified tactics to increase Wataniya Mobile roaming coverage / services portfolio.• Planning & projects: Prepared business plan for roaming all activities. Headed up the roaming related projects such as CAMEL, GPRS Roaming, and International SMS through certain service providers. Worked on the National Roaming project as a Project Manager. Show less

  • B2B Sales Senior Manager

    Jan 2017 - now

  • Postpaid Proposition (Consumer & Corporate), Wholesale and Roaming Senior Manager

    Feb 2015 - Dec 2016

  • Postpaid Proposition (Consumer & Corporate) Senior Manager

    Oct 2013 - Jan 2015

  • Roaming Manager

    May 2011 - Sept 2013

  • Roaming Supervisor

    Mar 2010 - Apr 2011