Shane Tiwari

Experience

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  Bell

  Nov 2012 - Apr 2014

  Loyalty/Retention Specialist

  • Proactively retaining existing customers from canceling services by using retention techniques and solving the customer issue.• Initiate calls to clients that are considered a high-risk of leaving house hold bell products to ensure that they will stay with Bell• Diagnose possible problems and propose solutions with detailed actions• Create customer loyalty in order to attain a long term relationship with our clients

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  TD

  Apr 2014 - Jan 2016

  Credit Card Specialist

  • Resolving Customers concerns in regarding to accounts and while providing customers with legendary customer service• Received inbound calls, transfers to the suitable departments if necessary• Followed Credit Card Procedures by using TSYS, Host, and, Pega 6.1 to address customer needs quickly and accurately.• Consistently Met Scorecard Objectives

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  TD

  Jan 2017 - now

  Appraisal Officer

  • Efficiently review, assess and decision real estate appraisals within TDCT conventional lending guidelines and making exceptions within acceptable parameters• Respond with prompt, courteous, efficient and professional customer service while interfacing with branch sales staff, mortgage specialists, underwriters and external appraisers• Complete necessary due diligence and documentation in support of appraisal credit decisions