Onkar Kaur

Experience

• 

  Bharat Heavy Electricals Limited

  Jun 2015 - Dec 2015

  Intern

  • Exercised quality testing to enhance the efficiency of the working modes with In-house transformer testing• Evaluated data to record the running conditions of the transformers • Assisted testing of CT, PT, CVT, circuit breaker and switchgear for open and short circuit testing• Gained in-depth knowledge about construction and working of power transformer and distribution transformer• Recorded data and assisted in quality check of HV and LV transformer coils• Assisted in inspection and quality checks of overall transformer before dispatch Show less

• 

  Concordia University Bookstore

  Aug 2017 - Sept 2018

  Customer Representative Lead

  • Improving the Web order handling procedures to provide user-friendly booking and returns for customers• Processed the Web orders for shipment and Troubleshooting• Utilization of Win Prism for inventory and logistics handling • Improved WMS with application of six sigma tools to attain or reduce downtime by 96%• Experienced in maintaining SKUs and safety stock level for varied products • Using the Work breakdown structure to define scope and plan projects• Supervised and trained 20 employees on Point of Sale (POS) system and cash handling policies Show less

• 

  Eweknit & crafts

  Mar 2019 - Sept 2019

  Quality Control Coordinator

  • Critically reviewed all Outbound merchandise to protect employer reputation by reducing error and complications• Consistently and effectively prioritized, organized duties and resources to meet deadlines• WMS maintenance to ensure 100% accountability for the items in stock• Documentation of discrepancies and violations maintained for accountability and further analysis• Retention of Data and Preparation of documents for use during the inquiries for concerning suspect products• Directing and Coordinating investigation of complaints concerning defective goods• Provided Technical and Statistical expertise to team members and training sessions for policies and procedure• Established and maintaining effective relationship with customers and vendors to increase loyalty• Assisted in creating POs and writing RMAs, to implement better quality control methods to reduce surplus• Sustained Operational efficiency and effectiveness through detailed forecasting and purchasing routines Show less

• 

  Mobile Klinik

  Sept 2019 - now

  • Repairing hardware parts of mobile phones, troubleshooting software issues for customers.• Achieved internal sales challenge target and the highest number of promotional deals sold across GTA• Responsible for maintaining inventory for the best sellers and restocking accessories and parts from the vendors• Handling delicate situations to prevent unnecessary escalation and working towards good customer feedback.• Offering tailored solutions for product advice, resolving issues and inventory management to satisfy customer needs• Exceeded monthly quota for repairs and accessories sold • Daily department tasks performed for stocking, merchandise displays, pricing markdowns, and transaction processingRepairing hardware parts of mobile phones, troubleshooting software issues for customers. Show less

  • Project Manager

    Feb 2024 - now

  • Learning Specialist

    Aug 2023 - Feb 2024

  • Store Manager

    Nov 2020 - Feb 2024

  • Sales associate/Cellphone Technician

    Sept 2019 - Nov 2020