
Michael Smith
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About me
Senior Customer Success Manager
Education

George Mason University
1993 - 1997Bachelor's degree Communication and Media StudiesActivities and Societies: TKE
Experience

MetLife
Jan 2000 - Jan 2002Agent
Macroni Grill
Jan 2002 - Jan 2007Manager.webp)
Centurion Research Solutions (now a part of Deltek)
Oct 2007 - Jun 2009Account Manager
Snelling Staffing
Jul 2009 - Sept 2012Executive Recruiter
Farmers Insurance
Sept 2012 - Jul 2013Recruiting SpecialistAssisting Farmers Insurance Group's expansion into the Eastern Market by recruiting talented people who want to grow professionally and become profitable business owners.****Contact me if you know someone who would like to become a part of the Farmers Family !!! ****

Thompson Hospitality
Aug 2013 - Apr 2017Corporate RecruiterThompson Hospitality is the largest minority-owned Food Service, and one of the largest Retail Food and Facilities Management companies in the country. It’s a trusted position which has given us a sensibility we also bring to our restaurant group and retail operations.

Associa
Apr 2017 - Aug 2022RecruiterOur 37 years of community association and property management experience have taught us that exceptional service helps communities thrive. As the industry leader in community management, we are dedicated to providing the very best resources to associations, property owners and residents with a full suite of management, maintenance and real estate services to meet most any need.

Deltek
Aug 2022 - nowSenior Customer Success Manager
Jan 2024 - nowCustomer Success Manager
Aug 2022 - Jan 2024
Licenses & Certifications
- View certificate

Working with Upset Customers
LinkedInJan 2023 - View certificate

Being an Effective Team Member
LinkedInFeb 2023 - View certificate

Basics of Time Management (Beta)
LinkedInJun 2024 - View certificate

Customer Service Foundations
LinkedInNov 2023 - View certificate

Habits for Becoming Your Most Effective Self
LinkedInDec 2023 - View certificate

How to Be More Strategic in Six Steps
LinkedInFeb 2023 - View certificate

The 3-Minute Rule: Say Less to Get More
LinkedInNov 2023 - View certificate

How to Develop Emotional Intelligence (Beta)
LinkedInJun 2024 - View certificate

How to Boost Your Productivity with AI Tools
LinkedInSept 2023 - View certificate

Developing Your Authentic Self to Ignite Change
LinkedInApr 2023 - View certificate

Negotiation Skills
LinkedInNov 2023 - View certificate

Learning Personal Branding
LinkedInApr 2023 - View certificate

Sales Fundamentals
LinkedInNov 2023 - View certificate

Boost Emotional Intelligence with Mindfulness
LinkedInApr 2023 - View certificate

One-Minute Habits for Success
LinkedInJan 2023 - View certificate

Building Rapport with Customers
LinkedInFeb 2023 - View certificate

Taking Charge of Your Career
LinkedInJun 2024 - View certificate

Artificial Intelligence and Business Strategy
LinkedInJun 2024 - View certificate

Improving Your Focus
LinkedInAug 2023 - View certificate

Leveraging Generative AI for Project Management
LinkedInAug 2023 - View certificate

Productivity Tips: Finding Your Productive Mindset
LinkedInJul 2023
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