Jesse Hagensen

Experience

• 

  Expand Learning

  Apr 2002 - Jan 2005

  Desktop Support Specialist

  Provided 1st level technical helpdesk support for Corunna and Perry Public Schools in Shiawassee county. Provided helpdesk reports to Technology Director, responsible for inventory and asset management, and responsible for daily health checks of servers and backup solution. Responsible for classroom and office peripherals such as desktops and laptops, LCD projectors, document cameras, software packages on Windows XP, general NTFS permissions and Active Directory group management, and Xerox and HP Laserjet printer fleet management. Show less

• 

  Perry Public Schools

  Jun 2005 - Mar 2012

  Served as Technology Director. Led technology team in providing full technology services for district of 100 teachers and 1,750 students. Worked with Superintendent to successfully follow through on the implementation of a community supported bond project with a heavy investment in technology. Managed Microsoft Windows domain of Exchange, Microsoft file servers, SQL and application servers. Implemented first district CMS website with supporting district staff. Responsible for Windows XP GPO and domain organization, and backup rotation with Symantec Backup Exec. Served as escalation path for district technology assistants and the district Systems Technician. Reported directly to district Technology Director.

  • Technology Director

    Jan 2006 - Mar 2012

  • System Administrator

    Jun 2005 - Jan 2007
• 

  The KR Group, Inc.

  Mar 2012 - Mar 2014

  General Manager of Education

  Acting vCIO and Technology Director for Public and Charter School Academy organizations for The KR Group, Inc. In this position I facilitate daily technology operations, projects and meet needs of school organizations through the KR Group NOC.· To facilitate company growth, I would work with company officers in building Managed Services Contracts and SLA's to standardize educational contracts in an effort to apply organization support standards to education and support efficiency to education. · Work with NOC manager to create MSP standards documentation to support daily operations of MSP contracts in areas of: server management, deployment and configuration of new servers, standard LDAP configurations and policy management, preventative maintenance, and other support mechanisms.Additionally, I would assist to KR Group NOC in fielding service calls, interactions with non-public organizations, and follow through of service requests. Show less

• 

  Jackson County ISD

  Mar 2014 - now

  Technology Services Coordinator

  · Systematically providing advice, guidance and support to all staff in matters pertaining to information access and processing.· Systems administration within the Local Area Network. Work with the technology team to help seamlessly integrate technology into the educational learning process.· Troubleshooting and repairing computer related equipment. · Installation, support, and maintenance of client workstations, servers, networking equipment, software, and other instructional technologies. · Maintain and manage local district technology issues using the service desk repair ticket management system.Promote the use of technology in education and act as consultant to district employees in integrating technology in the delivery of district curriculum, programs and services.Assist in the selection, purchase/lease, installation, and implementation of technology throughout the district, including client workstations, servers, networking equipment, software, peripherals, and other instructional and administrative technologies.Facilitate the coordination of training for all support staff and users throughout the district. Serves as a resource person for systems development, hardware, software and user issues.Install and configure systems and applications software with assistance from the technology team.Administer and manage district computer networks, including user accounts.Maintain and/or increase competency in information systems and related areas through reading, course work and attendance at conferences, seminars and workshops.Promote legal procurement and use of all software/media supported by the district.Develop and maintain district equipment and software inventory. Show less