Beyanid C.

Experience

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  COLMENA OCCUPATIONAL HEALTH AND SAFETY MANAGMENTE COMPANY

  Mar 2000 - Nov 2005

  Quality Professional

  Responsibilities:● Assist and coordinate the analysis of new operational models and studies of functional and organisational structure in a manner which facilitates the optimal execution of the Company’s operations.● Maintain the Quality Management System based on the ISO 9001 standard, along with the administration of the Company’s documentation through technology­based tools.● Coordinate and assist with the design, analysis and development of special projects based on the organisation’s strategic objectives and the customers’ requirements.● Define and deliver a follow­up to the Quality Standards and Service Level Agreements of the processes in the Company, and generate consultation tools to support the processes in the areas involved.● Analyse the KPI’s and the Service Level Agreements to ensure continuous improvement in the different processes.Achievements:● Led the certification renewal process with zero Non-Compliance.● Assisted with the design and implemented the Quality Assurance System which was awarded the ISO 9001 Version 2000 Certificate.● Implemented the Standards and Service Level Agreements in the areas of health, operations, administration and trade in the company. Show less

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  CORFERIAS - INTERNATIONAL AND EXHIBITION CENTER BOGOTA - COLOMBIA (www.corferias.com)

  Nov 2005 - Aug 2013

  Customer Service and Quality Assurance Manager

  Quality•Develop, coordinate, and maintain the implementation and performance of the quality assurance management system based on ISO 9001 standards.•Design, coordinate and implement strategies, policies, and processes to drive continuous improvement.•Provide support to the management team to define and develop process measurements, indicator analysis, and definition of action plans to mitigate the impact of findings in the processes, projects, and products of the organisation.•Undertake internal audits for the QMSCUSTOMER AND SERVICE DELIVERY•Understand the organiser, exhibitor, and visitor’s needs and expectations to develop and implement customer experience strategies to improve levels of satisfaction and engagement. •Monitor operational activities for logistics, support services, registration, and the customer service centre and identify and rectify any issues that may arise before, during, or after the exhibition, events, or conventions, ensuring liaison, delegation and, negotiation with all stakeholders involved including organiser, exhibitors, visitors as well as contractors.•Responsible for the Customer Service Centre that offers an extensive range of direct services and through the external contractors to support all events; including tech & AV resources, furniture, utilities, stand building, cleaning, security, and temporal staff to support the events among others, to ensure the event organizer and/or exhibitors fulfill their needs for the completion of the event.•Manage and maintain strategic partnerships and contract management with 30+ providers and strategic allies to ensure the provision of supporting services in the venue, including accommodation, security, cleaning, stand design & building, registration services, and logistics among others. Show less

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  Concern Australia - Compliance Officer (DHHS, ASESS, RTO - ASQA, VTG FUNDING CONTRACT)

  Sept 2014 - Jan 2018

  Compliance Officer (DHHS, ASES, RTO - ASQA, VTG FUNDING CONTRACT)

  ● Develop and administer the implementation, performance and improvement of the organisation’s Quality Assurance System related with DFFH and ASES’s standards.● Ensure compliance with legislative, regulatory and organisational requirements relating to RTO registration and standards and VTG funding Contract.● Manage and implement periodic internal audits and Service Reviews to ensure all regulatory and compliance standards are met.● Work closely with the CEO and General Manager, Operations to develop a Strategic Plan and implement the organisational objectives and KPI’s.● Develop and implement an organisational Risk Management Plan to ensure all risks are identified, assessed and monitored continuously. Show less

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  ONCALL Interpreters & Translators

  Feb 2018 - Oct 2018

  Quality & Compliance Coordinator

  Responsible for the implementation an maintenance if Quality Management System based on ISO 9001 -2015

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  Uniting Vic.Tas

  Oct 2018 - Nov 2023

  • Drive all elements of Uniting registrations, accreditations, and external audits for Uniting service delivery programs, providing sound advice and recommendations to key stakeholders to ensure compliance under standards, guidelines, regulatory and legislative requirements from multiple government and regulatory bodies including QIC, NSMHS, Aged Care Standards, HSS, Lifeline - LASP, NSDS, NDIS, ISO 27001, RTO, headspace, etc., to support accreditation- ready approach.• Provide technical advice on the organisation-wide compliance program for various Uniting programs and collaborate with Uniting's Corporate Services, Operations, and Quality, Risk & Compliance teams, offering advice and recommendations to ensure adherence.• Co-design with the Operations team’s program audit tools, analysing a wide range of standards, program guidelines, and regulatory requirements of the Victorian and Tasmanian health/ human services environment to support risk management and monitoring of compliance across programs.• Monitor the legislative environment for developments to enable Uniting to plan and prepare for change and update policies and procedures to meet requirements.• Coordinate and support the Uniting outsourced internal audit program. Show less

  • Program Lead - Accreditation

    Oct 2020 - Nov 2023

  • Quality & Compliance Officer at Uniting Vic & Tas

    Oct 2018 - Oct 2020
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  Victorian Convention and Event Trust

  Oct 2023 - now

  Governancen & Compliance Manager

  • Oversee the governance and compliance framework, ensuring consistent application of best practices across the organisation and adherence to relevant policies, procedures, legislation, and standards.• Oversee the annual compliance and assurance program, maintaining quality control and supporting the business in monitoring and addressing deviations or non-compliance.• Resolve compliance issues with obligation owners as applicable and reporting issues and remediation strategies.• Conduct risk and assurance reviews based on risk profiles and registers to assess operational effectiveness on a practical level, providing detailed reports and actionable improvement advice.• Coordinate and oversee the internal audit and certifications, ensuring compliance with the OHS - ISO 45001 and HACCP - Food Safety Standards.• Coordinate the outsourced internal audit program, working with the business, Risk, and Finance teams to prioritise areas of focus, and ensure findings are monitored, reported, and actively addressed with the relevant business units.• Work with the business on the update of policies, and procedures to ensure alignment with legislation and standards requirements. • Responsible for Information Management including Privacy and FOI. Show less