Indumathi Rajendran PMP, CISM

Experience

• 

  Sutherland

  Sept 2008 - Feb 2011

  Technical Associate

  Provided technical assistance for US based customers on issues pertaining to Malware/virus. Responsible for providing 24/7 hour phone assistance by troubleshooting and fixing reported issues via remote connection to the customer's computer. Have been part of the End user technical support team and business support team

• 

  Concentrix Limited

  Mar 2011 - Feb 2012

  Tech Support Engineer

  Facilitated Clients, as part of global Symantec Enterprise support on any issue with their Symantec Software and Systems impacted by Malware/Virus. Configured and installed Symantec on Enterprise servers in a fast-paced environment and assisted clients on the security status of their networks.

• 

  Verizon

  Mar 2012 - Jun 2023

  • Leading technical strategies and maintaining regulatory compliance for the Transformation Advisory Governance team, resulting in an 80% decrease in compliance infractions and enhancing adoption of internal policies by 50%• Designing the product release strategy through an MVP plan and managing the project throughout its lifecycle• Handling over 200+ requests across various portfolios on a non-quarterly basis via a collaborative Governance Framework with Legal, IT, Finance, Security, and Business teams, ensuring punctual delivery and adherence to company policies and standards• Forecasting possible security risks through regular health check evaluations, establishing security measures in the Secured Zone Environment pertaining to confidential customer data, and upholding data privacy• Mentoring and directing a team of over 10 professionals to successfully execute projects across a range of functional domains• Managed end to end delivery of security practices and processes, ensuring operational governance and regulatory compliance• Maintaining clear and documented records of system implementation, change and detected security anomalies and possible breaches• Orchestrated migration of Livezone Secured environment Zone to BAU Environment; reduced IT overheads by 40% and improved Productivity and Seamless experience for delivery teams Show less • Established Project Management Office from ground zero, and developed a project management framework in line with industry best practices, propelling a 25% uptick in project completion rates• Undertook process modification assessments for the Business Clearance team by scrutinizing data, pinpointing areas for refinement, and effectuating changes, thereby reducing clearance time by 35%• Instituted the Central Verizon Project Life Cycle Management Tool to manage projects utilizing Agile methodologies, alongside a comprehensive reporting module• Conducted risk assessments and implemented controls, reducing data loss incidents by 30% Show less • Performed routine system support, maintenance, and troubleshooting• Resolved over 6,000 client queries related to various systems and devices• Successfully designed and implemented a Service Now ticketing system, leading to a 50% reduction in ticket numbers and decreasing the team's workload by 15 hours per week• Acted as a pivotal member in setting quality standards across various operational areas, ensuring high-quality customer experiences while adhering to the process SLA Show less

  • Consultant - Program /Project Management

    Oct 2021 - Jun 2023

  • Specialist - Program /Project Management

    Sept 2019 - Sept 2021

  • Analyst System Admin

    Mar 2015 - Aug 2019

  • Associate (End User Support)

    Mar 2012 - Feb 2015