Keymart Perez

Experience

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  DISH Network

  Jan 2013 - Jan 2015

  Call Center Supervisor

  - Coached for performance improvement with an emphasis on gaining the root cause of negative behavior.- Provided development, motivation, and encouragement for team members to succeed in the job that they did for the company.- Utilized various computer programs (Outlook, PowerPoint, Excel, and Word) and administratively supported the team.- I provided weekly key performance indicator stats to individual team members.- Conducted recursive training for new hires and experienced agents.- Actively built relationships with community agencies and led the Outreach team.- Managed priorities in a constantly changing environment; Responsible for quality/ production of data reports compiled by call center reps.- They built inter-departmental solid relationships with various departments to streamline work processes and Modeled attributes such as valuing diversity, communicating openly and honestly, demonstrating integrity, and leading change management. Show less

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  United Rentals

  Jan 2015 - Apr 2017

  Credit Control Manager

  DUTIES AND RESPONSIBILITIES-Managing a team of Credit Control Officers -Formulation of the company's credit policy to mitigate unnecessary risk-Reviewing credit applications and credit references to set credit limits and ensure creditworthiness-Preparing journal entries, and credit notes and assisting with month end-Review and report on Aged Debtors-Regularly meet and negotiate terms with third-party debt collection agencies-Manage write-offs, bad debt provisions, and setting up of payment plans-Preparation of statement of claims for liquidators-Assisting the broader accounts team -Regularly reviewing the process and procedures to reduce debtor days Show less

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  SYKES

  May 2017 - Jan 2020

  Level 2 Technical Support (Audio Specialist) for Harman Kardon, JBL, Infinity.

  Level 2 Technical Support (Audio Specialist) for Harman Kardon, JBL, Infinity.- Helping customers resolve technical issues with their Harman Kardon, JBL, and Infinity speakers vary from portable to professional Audio systems over the Phone, Chats, and Emails.-Identifies, investigates, and resolves users' problems with Speakers software and hardware.- Consults with users to determine steps and procedures taken to identify and resolve the problem.- Applies knowledge of computer software, hardware, and procedures to solve problems.- Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.- Collaborates with other staff to research and resolve problems.- Providing response and solutions to issues experienced by users of technological and Audio services.- Collaborates with programmers to explain errors and/or recommend modifications in programs.- Arranges service by software or hardware vendors to repair or replace defective products.- Maintains knowledge of technology innovations and trends.- Performs other related duties as assigned. Show less

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  GO Sleeves Kinesiology

  Jan 2020 - Oct 2022

  Amazon SEO/PPC Associate

  Highly motivated and experienced Amazon SEO and PPC Manager with 1-2 years of experience in optimizing Amazon product listings and managing pay-per-click advertising campaigns. Skilled in conducting keyword research, optimizing product listings for SEO, and managing PPC campaigns to increase sales and improve search rankings. Knowledgeable about Amazon's algorithms and best practices for SEO and PPC. Collaborative team player with excellent communication, analytical, and organizational skills.Key Skills:Amazon SEO and PPC managementKeyword researchCampaign performance analysisData analysisExcellent communication skillsProject managementAmazon advertising platformStrong organizational skills Show less

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  GO Sleeves

  Oct 2022 - Jun 2023

  Amazon Brand Manager