Ankit Rawat

Experience

• 

  Infosys

  Jul 2014 - Sept 2022

  Project Management: Effectively spearhead projects in partnership with Client Service Managers, ensuring timely delivery of services.Team Collaboration and Resource Management: Headed an Operations team comprising over 10 members, guaranteeing service delivery in accordance with agreed-upon SLAs. As an IT Process Manager, I spearhead the Operations and Process team, overseeing Incident, Change, and Problem management processes in collaboration with client process managers.IT Infrastructure - I oversaw the management of client infrastructure, handling tasks from installation and maintenance to Lifecycle Management (LCM). My focus lies in ensuring service delivery meets agreed- (SLAs) and (KPIs). Responsible for overseeing team management, orchestrating knowledge transfer sessions for newly onboarded resources, facilitating client visits, and diversifying skills across multiple database technologies Began engagement on my inaugural project, launched operations at the offshore development center, presented the offshore operations model to senior management at the client's organization, and facilitated the onboarding of new resources at the offshore center

  • Technology Lead

    Apr 2022 - Sept 2022

  • Technology Analyst

    Oct 2017 - Apr 2022

  • Senior system Engineer

    Jul 2016 - Sept 2017

  • System Engineer

    Jul 2014 - Jun 2016