Abhay Singh

Experience

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  MRO-TEK

  Oct 2006 - now

  Manager Technical Support Group

  • Professional with 15+ years of experience in IT Infrastructure and Telecom Project Planning• Skilled in developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance to ensure satisfactory execution of projects• Delivering wide range of products to various clients namely Airtel , Vodafone, TATA Communication Ltd., Idea, HAL, GACL, Reliance and so on • Practical exposure in dealing with various products namely MPLS, Internet, Leased Line, Local Loop, NLD, LAN, WAN and Wireless Links.• Working closely with customers on the technical requirements to provide technical solutions and design – Identifying requirements, including technical details sufficient for product definition.• Skilled in leading, training and monitoring performance of the team members for maintaining excellence in terms of operations.CORE COMPETENCIESProject Management Resource Optimization Quality AssuranceInstallation & Configuration Troubleshooting NetworkingPre sales Technical Support Post Sales Technical Support Change ManagementACADEMIC DETAILS B.Sc. (Electronics) Nagpur University. (2002) M.Sc. (INFORMATION TECHNOLOGY) Nagpur University (2004)CERTIFICATIONSCCNA (Cisco Certified Network Associate- July-2000)JNCIA (Juniper Networks Certified Internet Associate- July-2018)TECHNICAL SKILLS• MPLS, LL, Wired & Wireless Connectivity, Ms Office Suite • Cisco Routers, Switches, Juniper and Brocade Switches and Routers. SDH, SONET, CWDM/DWDM • Working Knowledge of equipment like Ethernet over SDH, TDM over IP, Media Converters, Wireless and so on. Show less

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  HCLTech

  May 2021 - now

  Senior Technical Specialist