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Shillaja Ottur

Shillaja Ottur

School Teacher

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location of Shillaja OtturBengaluru, Karnataka, India

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  • Timeline

  • About me

    COO NIQC

  • Education

    • Madras Presidency College

      1988 - 1990
      M.A Economics

    • Meenakshi College for Women

      1985 - 1988
      B.A. Economics

    • Rosary Matriculation Higher Secondary School

      1973 - 1985

    • Rosary Matriculation Higher Secondary School with First

      1972 - 1983
      Matriculation Economics

      Completed Higher Secondary

  • Experience

    • Bharathmatha Lower Primary School

      Jun 1990 - May 1994
      School Teacher

      Worked in various roles with PC Solutions Pvt Ltd from September 1994 and resigned from the company as a HRD Executive in September 1997Mphasis - an HP Company (Nov 2002 to August 2009)Joined as a Customer Service Executive for a U.S.Based BankMoved up as a Nesting Support AgentMoved to Escalation DeskMoved up as a Team Leader with a Domestic Bank ClientMoved to the role of Operations Manager with the same unitIn August 2009 moved to the Quality functionManager - Business Excellence (Six Sigma Black Belt Show less

    • Integrated PC Soluttions

      Jan 1994 - Jan 1998
      HRD Executive

      Complete HR related work for the company from Hiring to Firing

    • Mphasis

      Jan 2002 - Mar 2014

      1. Working as a Quality Black Belt SPOC for tone of the most prestigious clients of Mphasis - A Canadian Bank2. Also involved in Supervising the Quality function of the BPO unit of a leading Domestic Bank Client of Mphasis Handled a team of 12 + Unit Managers, Was responsible for the day to day operations and SLA delivery for a Voice Process of the largest Public Sector Bank in India. Completed a Green Belt Project Handling a team of about 15 to 20 member. Coaching and Managing expectations of both Team Members and Manager Handled Calls for a US based Banking Client

      • Sr. Manager - Six Sigma

        Aug 2009 - Mar 2014

      • Operations Manager

        Aug 2006 - Aug 2009

      • Unit Manager

        Jan 2005 - Jan 2007

      • Customer Support Executive

        Jan 2002 - Jan 2005

    • Firstsource

      Apr 2014 - Aug 2015
      Senior Manager Process Excellence

      I currently head the Asia Business Unit and manage the Six Sigma Deployment across the entire vertical for First Source

    • Société Générale

      Aug 2015 - Jul 2016
      AVP

      I currently will be aligned to Operations and Improvements related to Operations....

    • Firstsource

      Jul 2016 - Jul 2020
      DGM

      Worked on both Traditional Six Sigma Projects and Transformational Automation projects

    • NIQC INTERNATIONAL

      Jul 2020 - Jan 2022
      GM

    • NIQC INTERNATIONAL

      Mar 2023 - now
      COO

  • Licenses & Certifications

    • ASQ and ISI certified Black Belt

    • Creating High Performance Organizations

      IIM Bangalore - Executive Programmes

    • Design Thinking

      TinkerLabs