Amy Liu

Experience

• 

  Jack Wills | Aubin & Wills

  Aug 2008 - Jul 2011

  Supervisor/Floor Manager

  • Successfully managing and motivating a team of 40 individuals• Training of staff to deliver excellent standards of presentation• Outstanding customer service – 97% mystery shop result• Creative Visual Merchandising • Using target and balance sheets effectively, and re-forecasting targets• Mail order fulfilment• Excellent communication skills with staff and customers• Ability to work as part of a regional team• Taking a lead role in new store openings around the UK• Continual monitoring and maintaining of KPIs Show less

• 

  Marks and Spencer

  Sept 2011 - Aug 2012

  Trainee Commercial Manager

  • Fully competent to duty manage stores • Communicating and influencing through store team briefs and meetings• Managing ambiguity during Cheshire Oaks store opening– 2nd largest M&S• High organisational and planning skills• Evaluation of data and commercial acumen• Sales exploitation during management of Christmas gift shop• Accuracy and availability of stock control • Visual merchandising to a high standard • Analysis of mystery shop data to drive improvement in service• Conducting a disciplinary for performance, absence or misconduct• Aiding and building staffing models in order to budget the store efficiently Show less

• 

  Marks and Spencer

  Sept 2013 - Apr 2015

  Commercial Manager

  Currently responsible for Lingerie and Beauty departments at Cheshire Oaks flagship store.Largest Beauty dept in the business within the second largest store. Responsibilities include - Driving commercial opportunities Learning and development of staffVisual merchandisingStaffing Implementation of policies Delivering excellent customer serviceStock management High presentation standards

• 

  Boodles

  Apr 2015 - now

  Boodles is one of the UK’s leading fine jewellers, creating bespoke pieces using the finest craftsmanship and gemstones. Family owned since 1798, Boodles in a unique, exciting and special company, entertaining our clients at top events throughout the year.Role includes-Client relationship managementOne to one client entertainingOutstanding customer serviceNetworkingStrategy planning for sales and entertaining Event management and organisation Stock management Sales targets both team and individual Growth of sales annually Show less

  • Assistant Manager

    Oct 2019 - now

  • Sales

    Apr 2015 - Oct 2019