Josh Grover

Experience

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  Quest Engineering Inc.

  May 2020 - Aug 2020

  Assistant to Operations Manager

  - Quickly ramped up to use and understand sophisticated systems.- Led operation solutions: i.e., logistics, onboarding, and advisory for cutting overhead costs.- Resolve logistic issues, and track tickets in order to improve resolution times. Key Skills I learned: Be eager to learn and be the first to stand up and say “Yes!”, even when something sounds difficult.

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  Parts Authority

  May 2021 - Nov 2022

  Services and Logistics Assistant

  - Known for speed-to-resolution, often tasked with CS claims.- Provided 30-40 customer solution and service claims per day.- Operated advanced systems and processes, including CRM.​Key Skills I learned: Take charge in difficult situations, go above and beyond expectations to make someone’s day better.

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  Rise Broadband

  Oct 2023 - Jun 2024

  IT Technician

  Information Technology Technician for Rise Broadband. Establish broadband internet connections for customers across central and northern Utah. Program radios and troubleshoot internet problems for customers.

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  Qualtrics

  Jun 2024 - now

  Product Specialist