Shashank Zode

Experience

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  Lawrence & Mayo Opticals

  Aug 2009 - Jun 2011

  • Designed and executed plans for market events and product launches• Responsible for increasing the sales targets at various branches• Coordinated with retail division regarding pre-classification, acquisition strategies and tactics• Maintained lasting relations with internal business partners by providing marketing and public relation program (Corporate Eye Screening Program) updates and responding to concerns • Executed Optical shop activities in area of sales, customer service, cashiering and maintenance• Provided information to clients regarding the products and its usage• Follow -up with clients on weekly, semi-annually and annual basis and offered effective services • Applied computer system for better recording• Handled all aspects of merchandising, window displays and stocking

  • Marketing Coordinator

    Jan 2011 - Jun 2011

  • Showroom Sales Officer

    Aug 2009 - Dec 2010
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  Reliance Vision Express Private Limited

  Jun 2011 - Feb 2013

  Store Manager

  • Handled new showroom, exceeded sales and profit goals• Supervised total store operations including staff hiring, training, evaluation and work schedules• Monitored the performance and motivated them by conducting training sessions to improve sales and store efficiency• Executed marketing activities like personal invitation, Dr. tie ups, 15+ eye camps at residential & corporate sectors• Coordinated with the staff regarding inventory control, receiving, merchandising (Planograms) & store maintenance• Maintained accurate records of all pricing, sales and activity reports• Managed bank transaction and prepared sales reports on daily basis Show less

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  Amazon Transportation Services Pvt. Ltd.

  Feb 2013 - Apr 2020

  As Site Lead for Amazon's largest Sort Centre in India, I oversaw the processing of 1.8k inbound and outbound packages daily on a 100K Sq/ft site. With an emphasis on creating a 100% safe and efficient work environment, I took responsibility for ensuring the smooth operations of Sort Centre in Hyderabad.Using data-driven decision-making techniques, I developed and reported on performance metrics, executive updates, forecasting, budgeting. Through my analysis of these factors, I identified areas for potential improvement in our customer experience and initiated critical projects to optimize site functions.In striving for efficiency, I also placed a particular emphasis on investing in the growth and development of a team of Operation managers and Team Leads. Through my commitment to progress, I oversaw significant process improvement initiatives on-site, which were then rolled out across the Pan-India network.Working in close collaboration with several key departments, including Finance, Customer Service, Fulfillment, and Projects, I ensured the seamless coordination of site operations. My attention to detail and consistency of high performance across all relevant metrics earned frequent accolades and references WoW. Show less - Successfully maintained the smooth operation and safety of Sort Center in Hyderabad, delivering a 100% safe working environment.- Deployed defined processes across all sites to ensure consistent performance in Quantity & Quality.- Developed infrastructure, manpower, capacity, and 4M plans based on upcoming year forecasts.- Maintained cost per package for the site at a low level, measured weekly via optimization projects.- Successfully launched 3 new sites in Hyderabad (HYDF, HYDW, HYDZ) within set deadlines.- Optimized inbound & outbound staging area performance by deploying First-In-First-Out (FIFO) system and system dashboards to reduce dwell times at Sort Centers.- Collaborated with the central team and configuration team to develop a fast and reliable network.- Planned system holidays based on trends to prevent unfulfilled customer promise occurrences.- Coordinated with key departments such as Finance, Customer Service, Fulfillment, and Projects to optimize city operations.- Conducted performance appraisals and mentored team members in efficient operations management.- Continuously improved processes, attaining sustained performance standards, and initiated improvements in quality standards, waste reduction, and elimination of unnecessary work.- Conducted in-depth analysis of data reports, identifying performance bottlenecks, and implementing strategies to improve overall performance.- Implemented formal process controls and initiated process improvement mechanisms such as Kaizen. Show less - Successfully defined, built and executed transportation processes from fulfillment centers to sortation hubs and last-mile delivery networks.- Led the recruitment, training, and motivation of team members at sort hubs, ensuring the delivery of consistent high-quality and productive services.- Managed bandwidth at key locations to ensure peak-time volumes could be efficiently managed.- Coordinated with key departments such as Finance, Customer Service, Fulfillment and Projects to optimize city operations.- Conducted performance appraisals and mentored team members in efficient operations management.- Continuously improved processes, attaining sustained performance standards, and initiated improvements in quality standards, waste reduction, and elimination of unnecessary work.- Conducted in-depth analysis of data reports, identifying performance bottlenecks, and implementing strategies to improve overall performance.- Implemented formal process control and initiated process improvement mechanisms such as Kaizen. Show less • Determine transportation process from Fulfillment Centers to delivery stations.• Check enough bandwidth in sortation team to ensure peak time delivery management.• Monitor Line Haul & receive media from Amazon fulfillment centers & sort centersacross India.• Ensure error free sorting of shipments at delivery center & city level.• Label the sorted shipments & connect the media to its destination via air, rail & surface.• Monitor data reports and improve the performance of team by offering performanceappraisals.• Communicate with co-loaders on regular basis for the movement of Inbound &Outbound loads. Show less • Determine transportation process from FC to delivery stations• Check enough bandwidth in sortation team to ensure peak time delivery management• Monitor Line Haul & receive media from Amazon fulfilments centres & sort centres across India • Ensure error free sorting of shipments at delivery center & city level• Label the sorted shipments & connect the media to its destination via air, rail & surface• Monitor data reports and improve the performance of team by offering performance appraisals • Communicate with co-loaders on regular basis for the movement of Inbound & Outbound loads Show less

  • Operations Manager III

    Aug 2019 - Apr 2020

  • Operations Manager II

    Apr 2017 - Aug 2019

  • Operations Manager I

    Jun 2015 - Apr 2017

  • Operations Team Lead

    Jan 2014 - Jun 2015

  • Operations Team Lead

    Feb 2013 - Jan 2014
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  Amazon Seller Services Pvt. Ltd

  Apr 2020 - Mar 2021

  Operations Manager III

  In the role of Operations Manager handling Amazon's largest Return Center within the largest Fulfilment Center in India (400K Sqft.), I was responsible for creating a 100% safe and efficient work environment that delivered high scalability yields of delivered and undelivered shipments.Leading both managers and a large operations team of between 80 and 400 employees, I consistently delivered high-quality and high-volume productivity, meeting and exceeding expectations on a weekly basis via continuous monitoring of production planning.Through my investment in the development of employees and elevation of their skill sets, I successfully expanded the team's capabilities and created growth opportunities for future Amazon leaders. My commitment to this process was reflected in the application of succession planning at all levels across all teams.Working towards defined goals, I also paid detailed attention to driving Kaizens and developing strategic mechanisms for minimizing losses, whether categorically controllable or non-controllable. By effectively managing these elements, I ensured that losses remained within defined limits and in alignment with organizational targets. Show less

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  Reliance Retail

  Mar 2021 - Apr 2024

  General Manager - Hub & Transportation

  In my current role, I am a leader for the Hub & Transportation vertical in five states within the South Zone, overseeing both the B2B and B2C businesses. As part of this role, I provide critical leadership, oversight, and guidance to a large and motivated hub & transportation management and operations team, executing our established results.As an accomplished member of the Senior Leadership Team for our Projects, I liaise with other leaders to set strategies, determine project roadmaps, and identify tactical interventions needed to ensure overall success. Managing profit and loss of the supply chain and logistics, I implement various initiatives and practices geared towards establishing a vivid culture of Continuous Improvement Programs for our team members.A significant component of my current role is also the implementation of best-in-service levels to customers and ensuring 100% adherence to agreed Service Level Agreements (SLAs). At this juncture, it's worth mentioning that I am responsible for the network-level expansion basis Annual Operating Plan (AOP), including launching hubs, workforce hiring, infrastructural expansion and development, and the adoption of newer business partner models and policies to continue driving company-wide success.I am also responsible for introducing functional training and development programs aimed at building a skilled and efficient team of current and future leaders. With a wealth of experience having successfully led projects and multi-functional teams, my approach combines leadership excellence while prioritizing team cohesion and management by bringing strongly adhered and strategy-driven practices together. Show less

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  IBO

  Apr 2024 - now

  Director - SCM

  Seasoned Supply Chain professional at IBO (EBO MART Pvt. Ltd.), dedicated to revolutionizing the way India shop for home building and improvement products. Leveraging extensive experience and expertise, I collaborate with cross-functional teams to optimize data-driven solutions that enhance supply chain efficiency and customer satisfaction.