Ryan Willis

Experience

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  White Sands Chiropractic

  Jun 2018 - Jun 2019

  Chiropractic Assistant

  • Performed a wide variety of administrative, budget and finance, and analytical duties. Ensured financial records are current and in compliance with state and federal regulations. • Safeguarded and protected patient medical information in accordance with HIPPA requirements.• Entered patient data into electronic health records to ensure charts and medical history are current. • Oversaw office operations such as scheduling, phone inquiries and payment processing. • Compiled patient charts and medical information for entry into customer accounts. • Applied payments to customer's account; documents transactions using industry billing software.• Supervised and trained new clerical and chiropractic assistants in office processes and operations. Show less

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  Association for Information Systems

  Oct 2020 - Sept 2024

  Vice President
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  SAIC

  Apr 2022 - Nov 2023

  Computer System Technician

  • Provide support to clients via unit's trouble ticket measures for onsite support.• Provide multiple-system integration and interoperability associated devices installing updates and upgrades for base, maintaining systems to optimize the functionality and performance and ensuring the availability, integrity and reliability of base systems.• Identify, investigate, resolve, and close problem tickets or duplicate tickets by conducting due diligence process with unresponsive customers to ensure closing and minimizes open tickets and backlog.• Conduct performance analysis and breakeven cost analysis for in-warranty, extended warranty, and out of warranty businesses, identifying areas of improvement and implementing key tasks in a timely manner.• Provide direct technical support to customer to provide solutions that involve functional specifications, documentation, and analysis of computer systems and analysis of computer system while maintaining knowledge of the agency command and installation and industry database processing standards, policies and procedures.• Ability to perform troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems, to provide support that helps minimize interruptions.• Ability to communicate orally and in writing to help customers and maintain liaison with industry and other activities to provide awareness of state of the are technology.• Perform routine system maintenance and computer system administrative functions and perform all tasks to ensure mission ready and all systems function properly.• Perform duties as a Client Systems Administrator (CSA) for initializing, placing into operation, and troubleshooting the hardware and software interfaces of the system for entire base.• Maintain the latest level of advancements in technical knowledge and skills required to execute all Client Systems Administrator tasks assigned and to recover or modify systems to improve performance. Show less

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  Odyssey Systems

  Nov 2023 - now

  Computer System Administrator

  • Perform the assessment, implementation, management, maintenance, accountability, and administration of the Local Area Network (LAN), information systems, the electronic messaging service, telecommunications, information technology infrastructure.• Provide support necessary to assist with customer access to the Continuous Acquisition and Life-Cycle Support applications. • Provide support with deployment of baseline operating system configurations in physical and virtual environment to servers, workstations, laptops.• Administering and maintaining classified and/or SAP network systems• Assist with managing hardware and software, perform configuration management and troubleshooting on IT related equipment.• Provide end-users with the operation and restoration of information systems;• Perform daily activities of configuration and operation of business systems which may be mainframe, mini, client/server, or cloud based and optimizes system operation and resource utilization, and performs system capacity analysis, planning, and lifecycle management.• Diagnose hardware and software problems and replace defective components.• Perform data backups and disaster recovery operations. • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.• Plan, coordinate, and implement network security measures to protect data, software, and hardware.• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Have Knowledge of operating systems, and associated systems to insure availability, integrity, efficiency and reliability of servers and computer systems. Such as installing, upgrading, troubleshooting, testing and maintaining them to ensure functionality. Show less