David Johnson

Experience

• 

  London Nautical School

  Sept 2011 - Jul 2012

  Front Desk Receptionist

  During this period I was in charge of the front desk, dealing with telephone and email enquiries, keeping diaries and arranging appointments, liaising with staff in other departments and with external contact and various other administration duties. This line of work required a very good standard of customer service and seriously tested my time management skills. Both are areas I am very confident in, hence why I was trusted and appointed to the post.

• 

  Waitrose

  Mar 2013 - Jun 2017

  Customer assistant/Assistant Team Leader

  Starting off as a casual partner and shelf filler, I was quickly trained in other departments of the store, namely section management and stock management systems. This was due to my willingness to do more and the speed of my familiarisation with the practices in this enterprise. I was frequently trusted with management duties, whereby I coordinated the smooth operation of my section and its personnel; I also created reports for, and regularly corresponded with other customer assistants and Section Managers. Show less

• 

  Pearson

  Apr 2016 - Mar 2018

  The Special Requirements Team is in charge of numerous pre and post academic examination processes. The extremely large influx of applications and queries, has made me confident in my capability to manage multiple priorities whilst maintaining high standards.Due to our procedures overlapping with other team’s duties, my post required constant interactions with different levels of management and other teams within the enterprise. My eagerness to excel made me stand out, allowing me to be trusted to take charge of the team I worked with.Being a fast learner I quickly became a trusted point of contact for staksholders, making it my priority to specialise and be confident when dealing with issues. Show less

  • Subject Co-ordinator

    Jan 2017 - Mar 2018

  • Special Requirements Officer

    Apr 2016 - Jan 2017
• 

  City & Guilds

  Mar 2018 - now

  - Manage Consultants/Assessment coordinators/admins to include frequent feedback and/or quarterly performance reviews- Project manage the maintenance and delivery of exams for 10+ qualifications (Technicals/International VRQs) using a mixture of agile and waterfall project management approaches- Lead on data analysis from a range of sources to resolve customer queries/incidents- Work closely with teams of external consultants to develop new assessment content, ensuring products meet Ofqual/IFATE regulations- Improved existing products by carrying out performance analysis and determining efficiencies to meet the needs of customers and regulators- Chair Editing, Standardisation and Awarding meetings with internal and external personnel- Develop and deliver training for multiple systems/process to internal and external personnel to include SOP’s- Input to improve contracting processes and involved in the creation and implementation of internal applications.- Create and review recruitment needs and managed recruitment activities up to appointment to role, for internal and external applicants- Create and review yearly budgets, including quarterly reforecasting. Show less - Coordinated the delivery of 9 Technicals (7xUK + 2xJapan) + 3 International Qualifications - Managed 30+ consultants, as well as recruited, trained and promoted new Subject Matter Experts- Managed end-to-end production of 40+ exams (including Japanese Hairdressing papers) as well as Synoptic assignments and a variety of different Assessments materials, in line with internal and external requirements- Planned and managed multiple Editing, Standardisation and Awarding meetings with internal and external personnel- Produced reports for internal and external stakeholders, requiring statistical analysis and a high level of attention to detail- Budgeted expenses for 12 month period, including reforecasting.- Trained and mentored peers- Solved queries and appeals Show less

  • Assessment Manager

    Sept 2020 - now

  • Assessment Coordinator

    Mar 2018 - Sept 2020